Collaborate with UI/UX team to define a future customer experience-led vision for the business and required capabilities to deliver it. Assess the impact and contribute to the business case. Conduct business analysis and opportunity modeling through stakeholder interviews and customer experience touchpoint design. Customer-centric strategy focused project streams and pitches. A creative problem solver and design leader, skilled in the team sport of crafting solutions that are smart, simple and lovable. You analyze the needs of the target users and how they perform tasks to create an optimized user experience. Apply complex user interface & interaction design principles. Guide persona, archetype, or mindset development, user journey/flow creation, task analysis, and information architecture creation. Define & guide the planning, execution, & synthesis of user research and usability testing, and ensure research translates into meaningful ideation and actionable recommendations.
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Job Type
Full-time
Career Level
Senior
Number of Employees
501-1,000 employees