UX/UI Designer

Nuwave Communications•Las Vegas, NV

About The Position

NUWAVE POSITION SUMMARY: NUWAVE has a modern, all-in-one software platform for unified communication management. We create tools and services that help providers and enterprises manage voice, users, numbers, and integrations across today’s leading UC platforms, faster and with less complexity. Our work sits at the intersection of automation, workflow, and customer experience, and design is a key part of making that experience simple, intuitive, and scalable. We’re looking for a UX/UI Designer who thinks beyond screens and can help shape the end-to-end experience across iPILOT and the broader NUWAVE ecosystem. Why Join NUWAVE? Shape the digital face of a rapidly growing leader in Unified Communications. Collaborate with a dynamic team that blends creativity, technology, and strategy. Be part of an innovative company that partners with Cisco, Microsoft, Zoom, and global carriers to reshape how the world connects

Requirements

3+ years of professional UX/Product Design experience.
A strong portfolio that shows problem-solving, systems thinking, and product design at scale.
Proficiency in design programs like Figma or Adobe.
Experience designing for complex workflows, dashboards, portals, or SaaS platforms.
Ability to balance user needs, business goals, and technical constraints.
Experience working with and contributing to design systems.
Demonstrated ability to communicate effectively across differing schools of thought, thoughtfully challenge ideas while maintaining professionalism, and foster collaborative decision-making.
Leverages research-based evidence to inform design decisions and guide strategic direction

Nice To Haves

Experience designing for platforms that combine hardware, software, and service.
Familiarity with analytics and using data to inform design decisions.
Experience in B2B, SaaS, or operational tools.
Comfort working in fast-moving environments where ownership is high.
Familiarity with AI-assisted design workflows.
Familiarity with Jira, Confluence, and Project Management Tools

Responsibilities

Collaborate with Marketing, Developers, and stakeholders to design intuitive, scalable experiences across the NUWAVE website, Partner Portal, and the iPILOT platform.
Translate complex workflows and business requirements into simple, usable, and elegant interfaces.
Create wireframes, prototypes, user flows, and high-fidelity designs, working closely with the design team to produce modern, cohesive layouts and screens.
Improve existing experiences by identifying friction points through research, analytics, and user feedback.
Contribute to and evolve NUWAVE’s design system to ensure consistency across products and teams.
Advocate for accessibility, clarity, and usability in every deliverable.
Present design work and rationale clearly to cross-functional teams.
Partner with stakeholder teams to ensure a cohesive customer journey from first touch through ongoing platform use
Conduct competitive analysis to identify market opportunities, usability gaps, and areas for product differentiation.
Develop experience maps and user journey maps to visualize the end-to-end customer experience, highlighting pain points, motivations, and opportunities.
Perform heuristic evaluations to identify usability issues and recommend improvements based on established UX principles.
Design and lead user interviews to gather qualitative insights from existing and potential users.
Facilitate card sorting exercises to improve information architecture, navigation, and workflow clarity.
Define and improve information architecture to create intuitive, scalable product structures.
Write user stories that clearly translate user needs into actionable design requirements.