UX Researcher
ECS Tech Inc•Arlington, VA
•$120,000 - $140,000•Hybrid
About The Position
ECS is seeking a UX Researcher to plan, execute, and analyze research sprints that validate design decisions and reduce delivery risk for CIRCIA incident reporting and related services. The CIRCIA program requires rigorous, ongoing user research to ensure that its digital products are grounded in verified user needs rather than assumptions. This role supports CISA's broader mission by ensuring that engineering and design investments are informed by real-world user behavior and feedback before development begins.
Requirements
- Bachelor's degree in Human-Computer Interaction, Psychology, Design Research, or a related field, or equivalent professional experience.
- 5+ years of UX research experience, including planning and conducting moderated and unmoderated studies.
- Experience synthesizing qualitative and quantitative research into actionable recommendations.
- Familiarity with research operations best practices (recruiting, scheduling, consent, documentation).
Responsibilities
- Coordinate with product managers, designers, and other stakeholders to define research goals and select appropriate methods (e.g., usability testing, interviews, surveys, card sorting, tree testing).
- Develop research plans and facilitation guides tailored to each research effort.
- Follow approved research operations processes for participant outreach, scheduling, note-taking, and documentation.
- Analyze research findings and translate them into clear insights and recommendations that inform design and content decisions.
- Develop human-centered design artifacts (e.g., journey maps, service blueprints, personas) as needed to support the broader team's decision-making.
Benefits
- General Description of Benefits [https://ecstech.com/careers/benefits]
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
