UX Researcher

Royal Bank of Canada•Minneapolis, MN

19h•$70,000 - $130,000•Onsite

About The Position

Identify and deliver on the UX research needs of the RBC US Wealth Management Technology team to ensure data-driven prioritization and decision-making drives the user-centered design process for our technology platforms. As a UX researcher, you will partner with Product and Capability Owners, stakeholders, and the UX team to identify, design and execute on end user research needs of various technology projects and initiatives. You will analyze and share research results to UX designers, developers and other business and technology stakeholders to help discover, define and influence the delivery of optimal technology solutions, based on the needs of our end-users.

Requirements

Bachelor’s degree or equivalent experience required
2+ years’ experience developing personas, journey maps and epic stories
2+ years’ experience implementing proven research methods, including but not limited to, user interviews, usability testing, card sorting, cognitive walkthroughs, concept testing and competitive analysis
End-to-end qualitative and quantitative research skills
An understanding of the firm’s compliance policies and procedures
Strong technology background - able to quickly learn new tools and technologies
Advanced technology and presentation skills: MS Office, Web-based learning tools, presentation hardware
Ability to travel up to 20%

Nice To Haves

Financial services industry experience a plus
Strong organizational skills with ability to prioritize multiple projects while paying attention to detail
Strong verbal and written communication skills
Team oriented and collaborative experience working with key stakeholders

Responsibilities

Design, plan and execute research to meet the needs of assigned projects; identify the most appropriate research methods to meet the needs of project-specific assignments
Plan, facilitate and capture the results of discovery sessions, process mapping, journey mapping, design-thinking workshops and requirements gathering
Capture, analyze and distill user feedback; partner with technology experience consultants and product and capability owners to formulate actionable ideas based on user feedback
Create research artifacts (such as presentations, journey maps, and personas) based on feedback from our users, business partners, Operations, Supervision and our technology teams
Deliver relevant, reliable data to inform and influence teams in user-centered design decisions
Complete heuristic evaluations of products, services and processes
Use proven research practices and methods, tools and techniques; stay current to offer insight on innovation in the UX research space
Collaborate closely with technology partners, UX designers, product team and developers
Present user research in a clear, concise format
Collaborate with technology experience consultants, product and capability owners to raise and escalate risks to user experience based on user research and feedback
Articulate and advocate for the ideal client/user experience
Understand how the RBC Wealth Management systems and processes work together
Ability to develop a deep understanding of our various technology users