UX Researcher

BetterRX•,

5d•$80,000 - $100,000•Remote

About The Position

BetterRX is a growing software-as-a-service (SaaS) company in the healthcare industry seeking a curious, detail-oriented UX Researcher to join our Product Team! In this role, you will help validate designs, uncover user pain points and opportunities, and build a deep understanding of the clinicians and care teams who rely on our software every day. We are a people-obsessed company on a mission to end needless suffering caused by medication delays through innovative software solutions that connect every member of the patient's care team. Better Care. Lower Cost.

Requirements

Strong written communication skills and ability to translate research findings and data into structured documentation.
1–3 years of experience in a dedicated UX research role, or a research-adjacent role with a strong portfolio.
Comfort and ability to talk with both non-technical users (e.g., nurses, care coordinators) and technical/admin users with equal ease.
Ability to work 100% remote.
Ability to travel for internal company summits (twice annually) and product summits (twice annually).

Nice To Haves

Prior exposure to healthcare or another regulated/compliance-sensitive industry (e.g., fintech, gov’t).
Experience with AI tools and an understanding of AI-assisted research tools (e.g., transcript analysis, synthesis aids) and research repositories/tools.

Responsibilities

Plan and conduct user research: including interviews, contextual inquiry, usability testing, and concept evaluation, using both qualitative and quantitative methods as appropriate.
Partner with Product Managers and UX Design to scope out research questions, validate assumptions, and determine the right research approach across concurrent team initiatives.
Help build and maintain reusable templates and formats for research artifacts (briefs, discussion guides, decks, reports) to bring consistency and efficiency to how research is planned, run and shared.
Synthesize research and existing customer insight into actionable themes and recommendations, maintaining an organized, lightweight repository that Product and Design can reference.
Communicate findings to cross-functional teams through presentations, written summaries, and working sessions.
Build and maintain relationships with users/customers, supporting recruiting, scheduling, and easier access to participants over time.