Ux Researcher

TEKsystems•Durham, NC

1d•$68 - $75•Hybrid

About The Position

Lenovo is a global technology leader committed to delivering smarter technology for all. As the company continues to evolve into a full-stack solutions provider, it is making significant investments in its global partner ecosystem. This ecosystem enables resellers, distributors, and solution providers to bring Lenovo products and services to market and plays a critical role in driving business growth. At the center of this ecosystem is Lenovo’s partner platform experience, which supports onboarding, product discovery, integrations, sales enablement, and partner performance management. As Lenovo expands its AI-driven strategy and continues to simplify partner engagement, there is an increasing need to better understand user needs and validate how these experiences are designed. The UX Researcher will play a key role in shaping this transformation by delivering clear, actionable insights that inform product and design decisions in real time. This role leans heavily into qualitative research, with a focus on concept shaping, experience feedback, and rapid iteration cycles. You will work as part of an embedded, cross-functional team alongside designers, product managers, and prototypers, supporting multiple concurrent workstreams such as onboarding, integrations, partner workflows, and AI-assisted experiences. Your work will help ensure that designs are grounded in real user needs before and during development. This is not a traditional, large-scale research role. Instead, you will operate in a lean, high-impact model, often working with small groups of participants, supplemented by internal stakeholders and subject matter experts. You will be expected to quickly ramp on complex domains such as partner ecosystems and channel sales models, and translate findings into recommendations that designers can act on immediately.

Requirements

Ux research
User research
Qualitative research
User experience research
Quantitative research
concept validation
digital platform
sales enablement
channel platform
Strong facilitation skills for interviews across different user types, including end users, technical teams, and executive stakeholders
Ability to generate product and experience feedback that helps refine concepts early, before formal validation
Experience conducting rapid-turnaround research, including synthesizing findings within days and presenting to stakeholders the following week
Comfortable shaping UX recommendations without relying on large data sets, using expert judgment and design understanding
Ability to evaluate interfaces and identify opportunities for improvement without requiring formal usability testing
Experience collaborating closely with designers to refine flows, reduce friction, and improve usability
Strong storytelling skills with experience presenting findings to senior stakeholders and cross-functional teams
Experience working in Agile or iterative delivery environments

Nice To Haves

Experience with lightweight quantitative methods such as pulse surveys
Familiarity with digital experience testing and concept validation workflows
Exposure to AI-driven or conversational experiences
Experience in B2B, partner ecosystems, or channel sales environments
Understanding of interaction design and usability principles
Experience partnering closely with level designers and researchers

Responsibilities

Deliver clear, actionable insights that inform product and design decisions in real time.
Focus on concept shaping, experience feedback, and rapid iteration cycles.
Work as part of an embedded, cross-functional team alongside designers, product managers, and prototypers.
Support multiple concurrent workstreams such as onboarding, integrations, partner workflows, and AI-assisted experiences.
Ensure that designs are grounded in real user needs before and during development.
Operate in a lean, high-impact model, often working with small groups of participants, supplemented by internal stakeholders and subject matter experts.
Quickly ramp on complex domains such as partner ecosystems and channel sales models.
Translate findings into recommendations that designers can act on immediately.