UX Researcher

CivilGrid • Boston, MA

2d • $116,400 - $166,900 • Hybrid

About The Position

As a UX Researcher at CivilGrid, you'll be the voice of the customer inside our product organization. Our users - civil engineers, GIS teams, and field crews - make high-stakes decisions based on what our platform shows them, and we need someone who can get close to those workflows and turn what they learn into product direction. You'll partner with PMs, designers, and engineers across the product org to plan and run research, and help the team build habits around talking to customers regularly, not just before big launches.
This role reports to the Head of Product. It is a hybrid role with expectations that you are working from our Boston, MA or San Francisco, CA office at least 2 days per week if hired.

Requirements

• 3–5 years of experience in UX research, at least some of it in a B2B or technical product environment
• You can run a full study independently - recruiting, discussion guide, moderation, synthesis - with light oversight
• You're comfortable turning messy, qualitative input into a clear point of view that a PM or engineer can act on
• You can talk to a civil engineer or field technician about their workflow and ask good follow-up questions, even without prior industry background
• You default to fast, focused research, knowing that a handful of good customer conversations this week beats a large study next quarter
• Strong written and verbal communication - you can present findings to non-researchers without jargon

Nice To Haves

• Experience researching for technical, spatial, or mapping/GIS-based products
• Prior industry experience in Utilities, Construction, or Civil Engineering
• Experience setting up a research practice or repository from scratch at an early-stage company

Responsibilities

• Plan and run qualitative research - interviews, contextual inquiry, usability testing - to understand how customers plan, scope, and execute civil design projects
• Partner with PMs and designers early in the process to shape the right questions before design and engineering time is spent
• Synthesize findings into clear, actionable insights and share them in a way that changes minds and shapes roadmap decisions
• Run usability testing on in-progress designs and prototypes, and help teams iterate quickly based on what you learn
• Build a lightweight, repeatable research practice, including templates, a shared research repository, and a regular cadence of customer conversations across the product team
• Support quantitative research where useful, such as surveys, usage data analysis, to complement qualitative findings

Benefits

• Company-funded medical, dental, and vision insurance — including medical plans at no cost to the employee
• FSA (health and dependent care)
• Unlimited PTO and a culture that expects you to actually use it
• 401(k) plan
• Flexible, remote-friendly work environment
• A high-trust team, real ownership, and the chance to do the most meaningful work of your career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed