UX Researcher

Fundraise Up • Georgia - Remote, GA

21h • GEL 7,350 - GEL 9,450 • Remote

About The Position

Fundraise Up is building high-trust donation and fundraising experiences that help nonprofits grow their impact. We are looking for a UX Researcher to strengthen how UX research informs product decisions across the company. You will focus on two areas: leading complex, ambiguous, high-impact UX research that informs product strategy, and building a scalable UX Research practice within the Design team. Designers will run simpler studies independently, while you provide the process, coaching, quality guardrails, and support that make research a consistent habit. You will be the dedicated UX Research expert within the Research Team, working alongside Product and Marketing Researchers who will support you across your projects. You will bring deep UX Research expertise while collaborating closely with the wider Product, Design, and Analytics teams.

Requirements

• Proven experience running research end-to-end with high ownership.
• Experience working across both B2C and B2B products and audiences.
• Fluent English — all participants are English-speaking; you moderate and present in English.
• Regularly collect input from Sales, CS, Support, Marketing, Analytics and turn it into testable research questions.
• High research quality bar: correct research methods, structured methodology, predictable timelines, ethical practice.
• Use recruiting platforms and handle logistics yourself: access, scheduling, confirmations, tool setup, etc.
• Use AI tools to speed up ops and synthesis (guides, notes, tagging/themes, survey drafts, summaries) while keeping human judgment and methodological rigor where it matters.
• Bring exceptional empathy and care for people: our users are nonprofits and donors—people doing good in the world—so you approach participants with respect, sensitivity, and high ethical standards.
• At Fundraise Up, AI is a default tool, not an experimental one. You should already be using AI meaningfully in your work. We will not teach you how to use AI, but we will give you everything you need, like unlimited Claude and support from AI-experienced colleagues.

Nice To Haves

• NN/g certifications.
• Academic/scientific research background (graduate/PhD track).
• PostHog / Tableau (or similar analytics tools).
• Productboard (or other insights repository tools).
• Mentoring/teaching (workshops, onboarding, sharing research craft).

Responsibilities

• Act as an active UX Research evangelist and change agent: proactively identify opportunities, coach and challenge colleagues, launch new initiatives.
• Own and grow the UX Research practice: build a pragmatic research process for Design team, enable designers to run appropriate research independently, and create clear quality guardrails without becoming a bottleneck.
• Lead high-impact research from the quarterly plan and run it end-to-end: intake brief → write methodology → conduct research → analyze → synthesize → present → push actions.
• Choose the right method: interviews, usability tests, concept tests, surveys, desk research, competitive scans or others — based on uncertainty level, business goals, and timeline.
• Run your work independently: access to tools/data, participant scheduling and confirmations, session logistics, note-taking, and documentation — no hand-holding.
• Work closely with Product Analytics to connect quantitative and qualitative evidence. We work together and show a product manager a full picture of user behavior.
• Experiment with new approaches and tools, from moderated and unmoderated testing to emerging AI-enabled methods such as synthetic users, where they can add real value.
• Be the user's best friend: ensure user needs and constraints are represented in product decisions – not just opinions.
• Run a “research radar” across internal learnings, market/competitor moves, and high-signal UX/product sources, then share regular updates so the team stays current and avoids blind spots.

Benefits

• 31 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Co-working
• Remote working
• Equity options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed