UX Researcher – Digital Experience (Corporate & Institutional Banking)

U.S. Bank • Minneapolis, MN

9d • $105,400 - $124,000 • Hybrid

About The Position

At U.S. Bank, we deliver digital experiences grounded in deep user insight and measurable business impact. We are seeking a UX Researcher to support Corporate and Institutional Banking digital initiatives, partnering across product, design, and business teams to inform decisions and drive meaningful outcomes. This role is focused on discovery, problem framing, and insight generation in complex environments. You will be responsible for leading research that connects user behavior to business priorities, ensuring that insights are not only uncovered, but acted upon. You will play a key role in strengthening how research informs digital decision-making—bringing clarity to ambiguity, influencing direction, and embedding user-centered thinking into product development.

Requirements

• Bachelor’s degree, with an emphasis on UX, design research, psychology, social science or another relevant field preferred, or equivalent experience
• Three to five years of UX design research experience
• A researcher first—focused on understanding behavior, uncovering insights, and driving decisions
• Able to operate effectively in complex, ambiguous environments where problems are not pre-defined
• Comfortable selecting and adapting research approaches rather than relying on predefined methods
• Strong communicator who connects research findings to business outcomes
• Demonstrates sound judgment in balancing methodological rigor with real-world constraints
• Collaborative partner who works effectively across functions and disciplines

Nice To Haves

• Experience working within large, complex, or regulated organizations
• Background in consulting or cross-functional environments with strong stakeholder engagement
• Experience partnering with product, design, and client-facing teams
• Demonstrated ability to translate complex findings into actionable insights that drive decisions
• Experience working in fast-paced environments with evolving priorities

Responsibilities

• Lead end-to-end UX research and discovery efforts that align to business and product objectives
• Partner with product managers, designers, and business stakeholders to define problems, shape research strategies, and guide decisions
• Select and apply appropriate research methodologies based on context, constraints, and desired outcomes
• Conduct qualitative and exploratory research, including stakeholder interviews, journey mapping, and synthesis of complex inputs
• Translate findings into clear, actionable insights that directly inform product direction and business strategy
• Present insights in a structured, outcome-oriented way for both technical and non-technical audiences
• Identify opportunities to improve digital experiences and support the definition of future-state strategies
• Build strong cross-functional partnerships, positioning research as a critical input to decision-making
• Contribute to consistent research practices, improving quality, clarity, and repeatability across work

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree