UX researcher

Starbucks • Seattle, WA

1d • Hybrid

About The Position

As part of the UX team within Starbucks' Digital organization, the UX Researcher will support deepening the understanding of Starbucks customers and partners across digital products and platforms. In this role, you’ll support research studies that uncover insights to shape product design, user journeys, and long-term experience roadmaps. Your work will guide experiences that touch millions of people every day from mobile ordering to loyalty engagement and help fuel ways to activate Starbucks’ “Back to Starbucks” strategy.

Requirements

• 3+ years of experience in UX, product, or consumer insights environment
• Bachelor's degree in Psychology, HCI, Sociology, Anthropology, Cognitive Science, Design, or related field—or equivalent practical experience
• Working knowledge of quantitative, behavioral analysis and statistics.
• Ability to interpret a range of UX research methods and techniques, work with qualitative and quantitative methodologies
• Strong oral and written communication skills. Able to turn complex findings into clear narratives for non-research audiences
• Familiarity with UserTesting, Optimal Workshop, dScout or Qualtrics.

Nice To Haves

• Familiarity with Figma toolset is a plus

Responsibilities

• Plan and conduct qualitative research studies including user interviews, contextual inquiry, diary studies, and usability tests under the guidance of senior researchers
• Synthesize research findings into clear, compelling deliverables: reports, journey maps, insight repositories, and presentation decks
• Partner closely with designers, product managers, engineers, and business stakeholders to ensure research is integrated into the design and product development process
• Manage participant recruitment logistics, screener development, consent documentation, and scheduling for research studies
• Stay current on emerging UX research methods, tools, and industry trends, and proactively bring new ideas to the practice
• Contribute to building a culture of curiosity and user-centricity across the organization

Benefits

• Medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
• Short-term and long-term disability
• Paid parental leave
• Family expansion reimbursement
• Paid vacation from date of hire
• Sick time (accrued at 1 hour for every 25 hours worked)
• Eight paid holidays
• Two personal days per year
• 401(k) retirement plan with employer match
• Discounted company stock program (S.I.P.)
• Starbucks equity program (Bean Stock)
• Incentivized emergency savings
• Financial well-being tools
• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
• Student loan management resources
• Access to other educational opportunities
• Backup care
• DACA reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level