UX Researcher II - AMZ22666.4

Amazon•Arlington, VA

15d•Onsite

About The Position

This role involves owning and driving end-to-end user and strategic research studies across multiple highly technical AWS product verticals. The UX Researcher II will design and execute strategic user research projects using a blend of qualitative and quantitative methodologies to uncover actionable customer insights at scale that improve the end-user experience. The position requires identifying the best research methods and questions to optimize various phases of the research process, performing quick but thorough analysis to create actionable findings, and interpreting behavioral interaction data to inform UI/UX decisions and product feature updates. The researcher will provide stakeholders in Product, Design, Engineering, and Data Science with insights into market opportunities and work backward from the customer to understand features, functional requirements, and end-user needs. The role also includes managing multiple simultaneous studies, mentoring others in the research process, raising UX and research fluency throughout the organization, and potentially traveling to conduct in-person customer research.

Requirements

Master's degree in Engineering, Computer Science, Human Computer Interaction, Human Factors, Information Science or a related discipline.
3 years of experience in the job offered, applied user research, or related occupation.
3 years of experience in all aspects of the UX research lifecycle including study design, stakeholder involvement and consideration, planning, recruiting, moderation, analyzing qualitative and quantitative data to generate actionable insights, reporting, communicating, data visualization, and knowledge management.
3 years of experience in core usability tools and platforms and research methods including qualitative and quantitative, attitudinal and behavioral, and generative and evaluative.
3 years of experience in data management and analyzing and reporting on medium-to-large quantitative datasets using tools including Excel or Tableau.
3 years of experience in synthesizing literature review in academia or market research.
3 years of experience in partnering with design, product, and/or engineering teams in identifying user needs and research opportunities that improve the customer experience.
3 years of experience in communicating research insights to executive leadership of director level and above to drive impact.
2 years of experience leading research for consumer-facing digital products, web and mobile.
1 year of experience in providing research mentorship and guidance to fellow researchers, designers, product managers, and cross-functional partners via office hours, workshops, or other means of facilitation.

Responsibilities

Own and drive end-to-end user & strategic research studies across multiple highly technical AWS product verticals.
Design and execute strategic user research projects leveraging a blend of qualitative (e.g., cognitive walkthroughs, ethnographic studies, and semi-structured interviews) and quantitative (e.g., large scale surveys, customer telemetry data, and A/B testing) methodologies to uncover actionable customer insights at scale that improve the end user experience.
Identify the best research methods and questions to optimize phases of research: defining research objectives, target users, protocol development, data collection, analysis, and synthesis across the product development lifecycle with business goals, timelines, and resourcing in mind.
Perform quick but thorough analysis to create actionable findings and communicate timely results and opportunities.
Interpret behavioral interaction data to inform both UI/UX decisions and product feature updates.
Provide a wide variety of stakeholders in Product, Design, Engineering and Data Science insights into market opportunities and work backward from the customer to understand features, detailed functional requirements, and end user needs.
Manage a queue of multiple simultaneous studies and projects – some of which you lead, some of which are led by designers, PMs, engineers, and others.
Mentor and assist others in implementing large and small portions of the end-to-end research process (e.g., forming objectives, observing sessions, analysis, reporting).
Raise UX and research fluency throughout the organization and grow knowledge in additional strategic research areas (e.g., genAI, pricing, brand trust).
Travel to conduct in-person customer research meetings or telecommute to connect with customers and stakeholders distributed across the United States.