UX Researcher II, Global Procurement Technology

Amazon • Bellevue, WA

2d • $130,100 - $176,000 • Onsite

About The Position

Amazon's Global Procurement Organization is on a mission to transform how procurement works at Amazon scale. We build the technology that powers billions of dollars in purchasing decisions, and we need a UX Research & Design Lead to shape the future of that experience. In this role, you will lead end-to-end UX research and design for both external-facing and internal-facing procurement tools used across Amazon's global operations. You will conduct user research, usability studies, and data analysis to deeply understand customer needs and translate insights into design decisions. Leverage AI and emerging technologies to simplify complex user journeys, drive efficiency, and reimagine how teams interact with procurement systems. Partner with engineering, product, and business stakeholders to translate ambiguous, large-scale problems into intuitive experiences. You'll spend the majority of your time (75%) planning and conducting user research — from generative discovery through evaluative testing — to uncover how people understand, trust, and interact with AI systems. The remaining 25% of your time will be hands-on UX design work, translating research insights into interaction concepts, prototypes, and design artifacts.

Requirements

• 3+ years of proven success leading User Research projects with demonstrated impact experience
• Experience in leading User Research projects with demonstrated impact
• Experience (end to end) with all aspects of research (study design, recruiting, moderation, analysis, reporting)
• Experience with lab-based user testing, remote testing, iterative prototype testing, survey design, and usage of multiple methods within a study
• Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)
• Experience in delivering design solutions as a UX designer or interaction designer

Nice To Haves

• Master's degree in Human Factors, HCDE, or Cognitive Psychology
• Knowledge of quantitative data analysis and statistics
• Experience conducting and applying research in a global context
• Experience working in a highly Agile/Scrum environment

Responsibilities

• Plan and execute research studies using a range of qualitative and quantitative methods (usability testing, interviews, surveys, diary studies) to evaluate AI-driven features and inform product direction.
• Conduct user journey mapping and define information architecture to simplify complex procurement workflows, ensuring intuitive navigation and seamless task completion.
• Translate research findings into design concepts — creating wireframes, interaction flows, and low-to-mid fidelity prototypes that communicate proposed solutions to cross-functional partners.
• Assess and optimize feature performance through research, A/B testing, and analysis of key metrics.
• Champion the customer perspective by articulating pain points, surfacing unmet needs, and advocating for experiences that are transparent, explainable, and inclusive — particularly where AI decisions impact end users.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level