UX Research Ops

OneTrust•Atlanta, GA

3d•$93,750 - $140,625•Hybrid

About The Position

OneTrust's mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge Design, scale, and continuously improve the systems, governance, and infrastructure that enable highquality UX research to happen efficiently and consistently across the organization. This role functions as the operational backbone of the research practice, allowing researchers and product designers to focus on insight generation while ensuring research is ethical, discoverable, and strategically impactful. This role enables strategic research by design, ensuring the right studies happen faster, insights are trusted, and research compounds over time instead of being lost in silos.

Requirements

Strong systems thinker, voraciously curious and has a service design mindset
Experience conducting quantitative and qualitative research for B2B, Enterprise SaaS environments
Comfort working in a highly regulated industry
Experience with research insights management, recruitment systems, and analytics tools
Comfort operating at both tactical (templates, tooling) and strategic (capability building) levels
Strong organizational skills, with a drive to continuously improve systems and tools to meet the needs of the team
Ability to enhance research practice using AI tools while maintaining the integrity of the research and adhering to and implementing responsible, ethical AI practices (e.g. risk assessment, bias mitigation, quality and accuracy reviews)
Ability to operate with high autonomy for a wide range of activities and self-motivated with a “spot the problem, find the people, ask the questions, identify the solution" attitude

Responsibilities

Design and maintain research systems that support planning, execution, synthesis, and reuse of research across teams.
Own tooling administration and governance (e.g. Pendo, Maze), including permissions, standards, documentation, and taxonomy.
Act as a trusted thought partner and coach to UX Designers, PMs, and cross-functional partners on research processes, systems, and tools.
Ensure research systems scale as volume and contributors grow.
Build and manage recruitment and participant experience channels, resources, and governance to support efforts of research team and design/PM teams.
Develop templates and guides to support research artifacts that activate insights and clearly document data sources, inputs, methodologies, and limitations.
Partner with Legal, Security, and Product to uphold consent, privacy, and compliance standards.
Ensure insights are searchable, credible, and reusable using field best practices and emerging technologies for efficiency, context awareness, and reliability.
Develop templates for reports, readouts, and research plans that improve consistency and stakeholder trust.
Create onboarding materials, training, and documentation for researchers and collaborators.
Evaluate and responsibly integrate AI tools to improve efficiency (e.g., synthesis support, tagging, pattern discovery) while maintaining research rigor, human judgment, and ethic
Collaborate with Research team to continually improve research activation, quality, and efficiency.