UX research manager, Digital UX & Design

Starbucks • Seattle, WA

3d • Onsite

About The Position

As part of the UX Design & Research team within our Digital organization, the UX research manager leads a team focused on generative and evaluative research and insight delivery across customer and partner experiences. This role drives best-in-class research across Starbucks’ global digital ecosystem, influencing experiences for millions of customers and partners. You’ll lead a team that transforms insights into strategic decisions, shaping the future of retail and digital engagement.

Requirements

• Minimum of 7 years of UX research experience, including empathetic people management and mentorship
• Rock-solid foundation in evaluative and generative research methods and an endless bag of tips and tricks to problem solve
• Ability to manage multiple workstreams and stakeholders
• Strong communication and synthesis skills

Nice To Haves

• Prefer background in retail, eCommerce, hospitality, and food & beverage
• Experience working with design-led and human-centric design focused organizations preferred
• Experience in testing operation or production-line focused experiences and tools ideal
• Prefer previous experience with agency and vendor partnership experience—accelerating testing with external collaborators and temporary staff

Responsibilities

• Manage and grow a diverse and inclusive team of UX researchers, focusing on customer and partner digital products
• Oversee generative and evaluative research across several product portfolios and initiatives
• Partner closely with coffeehouse operations leads, designers, product managers, and engineers to guide approach and research strategy
• Continuously advocate for our customers and partners—sharing evidence of user needs with the digital team, operations partners and other stakeholders
• Ensure research findings from the team are clear, timely, and actionable
• Be a champion of change through action—improve research operations, tooling, and workflows
• Coach and uplevel researchers on methodology, storytelling, and stakeholder engagement
• Co-create and support our broader research strategy under the Director of Research & Strategy
• Advocate and exemplify our company values of Craft, Results, Courage, Belonging and Joy everyday

Benefits

• medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
• short-term and long-term disability
• paid parental leave
• family expansion reimbursement
• paid vacation from date of hire
• sick time (accrued at 1 hour for every 25 hours worked)
• eight paid holidays
• two personal days per year
• 401(k) retirement plan with employer match
• discounted company stock program (S.I.P.)
• Starbucks equity program (Bean Stock)
• incentivized emergency savings
• financial well-being tools
• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
• student loan management resources
• access to other educational opportunities
• backup care
• DACA reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed