senior UX researcher, Digital UX & Design

Starbucks Coffee Company • Seattle, WA

3d • $130,300 - $217,400 • Onsite

About The Position

In this role, you’ll design and lead research studies that uncover insights to shape product strategies, user journeys, and long-term experience roadmaps. You’ll partner closely with design, product, and engineering to ensure every solution reflects real human needs. Your work will guide experiences that touch millions of people every day—from mobile ordering to loyalty engagement—and help fuel ways to activate our “Back to Starbucks” strategy.

Requirements

• Minimum of 5 years of hands-on user research experience in digital product environments at a design-driven brand, tech company, or agency.
• Strong expertise in qualitative methods and familiarity with quantitative research methods, with the ability to select the right approach for each challenge.
• Proven track record of managing multiple projects independently in fast-paced environments.
• Demonstrated ability to connect insights to business impact and influence design and product strategies.
• A proactive commitment to continuously advancing your skills, practices and approaches.
• Bachelor’s degree in HCI, Psychology, Anthropology, or a related field or equivalent work experience.
• A portfolio of case studies that showcase impact across consumer-facing digital products.

Nice To Haves

• Background in retail, eCommerce, loyalty programs, or mobile ordering research a plus.

Responsibilities

• Act in a consultative and advisory role to various levels within the design and product teams to identify research topics and plan studies for both generative and evaluative purposes.
• Independently plan, lead, and execute high-impact UX research studies across digital products and platforms, from scoping to delivery.
• Conduct research using a wide range of qualitative methods and a subset of quantitative methods, choosing the right approach for complex problems.
• Translate research findings into clear, actionable product and design insights.
• Partner closely with designers, product managers, engineers, and business stakeholders to shape roadmaps and strategies.
• Present findings to cross-functional teams and senior leaders, influencing decisions and priorities.
• Contribute to research standards, best practices, team knowledge-sharing, and team culture by fostering curiosity and collaboration.
• Mentor and encourage your fellow teammates to improve processes, enhance the team’s skillset, and continue to foster a great team culture

Benefits

• medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
• short-term and long-term disability
• paid parental leave
• family expansion reimbursement
• paid vacation from date of hire
• sick time (accrued at 1 hour for every 25 hours worked)
• eight paid holidays
• two personal days per year
• 401(k) retirement plan with employer match
• discounted company stock program (S.I.P.)
• Starbucks equity program (Bean Stock)
• incentivized emergency savings
• financial well-being tools
• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
• student loan management resources
• access to other educational opportunities
• backup care
• DACA reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior