UX Research Analyst

Zeiders Enterprise•Woodbridge, VA

15h•Onsite

About The Position

Zeiders is an industry leader in military and family support, known for providing top-quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Located in Woodbridge, VA, Zeiders’ employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service.

Requirements

Bachelor’s degree in Human Computer Interaction, User Experience Design, Psychology, Information Systems, Computer Science, or a related field
Five or more years of experience supporting user research, usability testing, or user experience analysis
Experience conducting usability testing sessions or collecting structured user feedback
Experience analyzing qualitative or quantitative data related to user behavior or system usage
Experience working within Agile delivery environments and collaborating with development or product teams
Strong analytical and communication skills with the ability to translate research findings into actionable recommendations
Experience supporting web-based applications or digital services platforms
Ability to successfully complete a pre-employment and government background investigation to include FBI fingerprints.
This position requires access to U.S. Government facilities and systems.
U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Nice To Haves

Experience supporting user research for enterprise or cloud-hosted digital platforms
Familiarity with usability testing tools, research platforms, or analytics tools
Experience developing user personas, journey maps, or usability reports
Experience supporting enterprise applications with diverse user communities
Experience supporting federal or large enterprise digital platforms
Relevant user experience research or usability certifications are a plus

Responsibilities

Conduct user research activities supporting a cloud-hosted enterprise digital services platform used by multiple stakeholder communities
Plan and facilitate usability testing sessions to evaluate user interactions with platform features and workflows
Collect and analyze user feedback, platform usage patterns, and research data to identify usability improvements
Collaborate with the Human Centered Design Lead, product owners, and engineering teams to translate research findings into design and feature recommendations
Assist in development of research artifacts such as user personas, journey maps, and usability reports
Support user experience evaluations of new features and enhancements during development cycles
Help validate that implemented capabilities meet user needs and improve platform usability
Participate in Agile delivery activities and collaborate with cross functional teams supporting platform improvements