UX Quantitative Researcher

Citi • New York, NY

5d • $157,040 - $235,560 • Onsite

About The Position

Citi, a leading global bank with a vast client base and international presence, is undertaking a significant digital transformation. The Design & User Experience organization is seeking a UX Quantitative Researcher to play a critical role in enhancing clients' digital experiences. This role is focused on leveraging data and insights to prioritize product development and maintain a continuous feedback loop for improvement. The UX Quantitative Researcher will collaborate with UX, product management, and technology partners to understand user needs and behaviors, generating essential inputs for creating user-centric products. The position involves working with stakeholders across various functions and levels, influencing all stages of product development. The role utilizes methods such as survey research, in-product intercepts, behavioral analytics, regression analysis, and logs analysis. The ideal candidate possesses a deep understanding of UX data analysis, can independently design and execute quantitative research studies, has led influential UX research initiatives, and can integrate self-reported and behavioral data for driver analyses and longitudinal impact studies. A passion for translating research insights into actionable recommendations and prioritizing research investments for maximum impact is essential. The role offers an opportunity to influence a large-scale digital transformation by representing client needs through impactful insights.

Requirements

• Bachelor's degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, related field, or equivalent practical experience.
• 5 years of experience in an applied research setting or similar.
• 3+ years of product research experience in an applied setting.
• Expertise in survey design and analysis.
• Ability to translate complex data into actionable insights and concrete recommendations for improving the user experience.
• Excellent written and verbal communication skills with the ability to present research findings and recommendations to both technical and non-technical stakeholders.
• Experience designing, collecting and analyzing data from site intercepts.
• Demonstrated expertise in descriptive, inferential, and multivariate statistics (e.g., t-test, correlations, regression analysis), and experimental design.
• Proficiency in statistical analysis software (SPSS, Qualtrics) and data visualization tools.

Nice To Haves

• Master's or PhD degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
• 5 years of experience conducting UX research on products and working with executive leadership (e.g., Director level and above).
• Experience building data dashboards.

Responsibilities

• Play a lead role in helping partners in UX, product management, and technology understand user needs and behaviors.
• Generate essential inputs for designing useful, usable products that meet and exceed user needs.
• Work with stakeholders across functions and levels and influence all stages of product development.
• Design, execute and analyze quantitative research studies.
• Integrate self-reported and behavioral data to conduct driver analyses and longitudinal impact studies.
• Turn research insights into actionable recommendations.
• Prioritize research investments for maximum impact.
• Represent the wants and needs of our clients through impactful insights.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior