UX Quality Specialist

Ford Motor • Dearborn, MI

8d • Hybrid

About The Position

We are looking for a UX Quality Specialist to help shape the future of digital and physical spaces within the cockpits of Ford and Lincoln vehicles. Working within a diverse cross-disciplinary team, you will identify cabin control strategies and ensure that the solutions being designed and implemented exceed customer expectations. You will work under the leadership of the Customer Confidence & Centerstack team to support the Digital Experience Quality center of excellence. This role is hybrid (in-office 4 days per week) in Dearborn, MI.

Requirements

• Bachelor’s degree in engineering, ergonomics, interactive design or equivalent.
• 3+ years of experience in user interface or user interaction design.
• 3+ years of experience with Ford/Lincoln Digital Experience product development or equivalent.
• Excellent teamwork, leadership, interpersonal and communication skills required.
• Adaptability: Comfortable navigating changing demands and evolving deadlines in a fast-paced environment.
• Self-Starter: Highly organized with the ability to prioritize and manage multiple tasks with minimal direction.
• User-Centric Mindset: A deep passion for User Experience (UX) and Customer-Centered Design.
• Collaboration: Proven ability to work effectively within cross-functional teams, maintaining high attention to detail and clear interpersonal communication.

Nice To Haves

• 4+ years of user interface or user interactive design experience
• 2+ years usability testing experience
• 2+ years concept validation experience
• 2+ years LLM prompt engineering
• 2+ years UX prototyping experience
• Proficient with Figma, JIRA, and Microsoft Office

Responsibilities

• Collaborate with domain, program, and platform cross-functional teams to deploy approved cabin control strategies.
• Serve as a key advocate for our integrated physical/digital strategy.
• Champion "glidepaths" for component strategies to ensure they align with current platform assumptions and long-term goals.
• Review customer feedback for new strategies and leverage those insights to drive iterative improvements.
• Benchmark competitive cabin control strategies for both digital and physical executions.
• Leverage AI tools where appropriate to synthesize data and inform insights.
• Review cabin control strategies across domains for extensibility, proactively capturing issues, gaps, and opportunities for alignment.
• Support 3-D prototyping and collaborate with other prototyping teams as needed to develop concepts.
• Champion the validation of display visibility and contrast through digital UI bench tests and vehicle assessments in the lab (VPEL).
• Document findings and collaborate with design teams to resolve issues.
• Possess technical capabilities to flash software on benches and vehicles to support quality evaluations with human factors / driver distractions
• Support the development of new tools and processes that enhance the efficiency and accuracy of quality assessments.
• Leverage AI tools where appropriate to enhance the tools capability.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree