UX Quality Specialist

Ford Motor • Dearborn, MI

2d • Hybrid

About The Position

We are looking for a UX Quality Specialist to help shape the future of digital and physical spaces within the cockpits of Ford and Lincoln vehicles. You will work with a very diverse cross-disciplinary team to ensure the best solutions to meet the customer’s expectations while providing a simple and intuitive interaction to the vehicle are being designed and implemented.

Requirements

• Bachelor’s degree in engineering, ergonomics, interactive design or equivalent combination of relevant education and experience
• 3+ years of experience in user interface or user interaction design.
• 3+ years of experience with Ford/Lincoln Digital Experience product development or equivalent.
• Excellent teamwork, leadership, interpersonal and communication skills required.

Nice To Haves

• 4+ years of user interface or user interactive design experience
• 2+ years usability testing experience
• 2+ years concept validation experience
• 2+ years LLM prompt engineering
• 2+ years UX prototyping experience
• Proficient with Figma, JIRA, and Microsoft Office
• Comfortable working on changing demands, including changing deadlines.
• Self-starter that is organized and has the ability to prioritize and manage multiple tasks with minimal direction.
• Passion for User Experience and Customer-Centered Design.
• Excellent teamwork, leadership, interpersonal and communication skills with high attention to details.
• Able to work collaboratively in a fast-paced, cross functional team environment.

Responsibilities

• Reviewing customer feedback to identify and prioritize UX design updates for our Driver Information Displays and Touchscreens
• Reviewing Product Designs and provide input on how to best integrate into the in-vehicle experience.
• Leverage AI (LLMs) to categorize multiple databases of customer feedback to identify design issues impacting our users (AI prompt development + manual verification)
• Validation of Driver Information UX and appearance quality to ensure best UX and that implementation meets design intent.
• Tracking UX issues (i.e., design or defect) to closure, including documenting program status on health charts and escalating issues that are not being resolved in a timely manner.
• Create single prioritized list of UX and appearance quality updates for Driver Information Displays and Touchscreen Centerstacks, with input from Product Management, Engineering and Product Designers
• Support new tools/processes development for early identification of issues.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level