UX Program Manager
About The Position
Duck Creek Technologies is seeking a strategic and highly operational UX Program Manager to help scale experience delivery across its product ecosystem. This role will lead operational programs supporting Product Design, UX Research, and Design Systems teams by building scalable workflows, governance models, prioritization frameworks, and AI-enabled delivery practices. The ideal candidate combines systems thinking, operational leadership, UX fluency, and cross-functional program management expertise. This role will partner closely with Product, Engineering, Accessibility, Research, and Design leaders to improve organizational effectiveness, design consistency, delivery velocity, and user experience quality at scale.
Requirements
- 5+ years of experience in Program Management, DesignOps, Product Operations, UX Operations, or Technical Program Management
- Experience supporting Product Design and/or Design Systems organizations
- Strong understanding of agile product development and cross-functional delivery models
- Experience managing complex programs across distributed teams and stakeholders
- Excellent communication, facilitation, and organizational leadership skills
- Strong systems-thinking mindset with the ability to improve operational scalability
Nice To Haves
- Experience working with enterprise-scale Design Systems
- Familiarity with AI-assisted workflow tooling and automation practices
- Experience with accessibility governance and UX quality standards
- Knowledge of Product Operations or platform delivery models
- Experience with operational analytics and delivery metrics
- Familiarity with tools such as Figma, Azure DevOps, Jira, Confluence, Mural, Aha, or Linear
Responsibilities
- Lead cross-functional UX programs across Product, Design, Engineering, Research, Accessibility, and Platform teams
- Drive operational alignment, roadmap coordination, governance, and delivery planning across UX initiatives
- Improve visibility into priorities, dependencies, risks, and overall UX delivery health
- Support Design Systems governance, adoption, release coordination, and component lifecycle management
- Oversee UX and Design System backlog prioritization, intake, and roadmap alignment
- Partner with Product and Engineering leadership to balance strategic initiatives, accessibility, technical debt, and delivery priorities
- Identify and implement AI-assisted workflows, automation opportunities, and operational improvements across UX teams
- Establish scalable operational frameworks, quality standards, metrics, and reporting practices
- Drive continuous improvement initiatives that enhance delivery efficiency, collaboration, and experience consistency
Benefits
- Flexible work environment
- Medical, dental, vision, life, and disability insurance
- 401(k) retirement plan with match (6% employer match up to $12,000 annually)
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Paid holidays, vacation, and volunteer time
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
