UX Principal

Home Depot•Atlanta, GA

About The Position

The UX Principal leads strategic user experience activities for a customer or associate segment or product suite at The Home Depot. The role focuses on the largest problems in a defined space, operates autonomously, proactively identifies insights and opportunities, and drives consistency and standards. The UX Principal may lead as a strategist, service designer, information architect, creative director, or project team lead, and typically supports two to three teams within an experience segment. The role crafts end-to-end experiences and strategic direction by championing actionable user insights, understanding customers, improving product usability, and balancing user needs with business strategy. It combines research outputs with partners’ OGSMs or OKRs to articulate experience vision and align solutions across products. The UX Principal works collaboratively with researchers, designers, engineers, analysts, product managers, and business stakeholders, communicates insights effectively, and influences leaders and individual contributors. The position typically reports to a User Experience Sr. Principal, User Experience Sr. Manager, or User Experience Director, and has no direct reports. Overnight travel is typically less than 10% of the time. The work is primarily in a comfortable indoor setting, with most time spent sitting and occasional movement; rarely, light articles may need to be moved or lifted.

Requirements

At least 18 years of age.
Legally permitted to work in the United States.
Minimum of 6 years of work experience.
Bachelor’s degree or equivalent degree in a field of study related to the job, or the knowledge, skills, and abilities typically acquired through completing such a program.
Decision quality.
Collaboration.
Drives engagement.
Ensures accountability.
Plans and aligns.
Develops talent.
Manages conflict.

Nice To Haves

5 or more years of experience working with agile software development teams.
Strong interpersonal savvy.
10 years of work experience preferred.
1 year of leadership experience preferred.
Bachelor’s degree or equivalent degree in a field of study related to the job is also listed as preferred education.

Responsibilities

Lead strategic UX activities supporting a customer or associate segment or suite of products, focusing on the largest problems in the space.
Operate autonomously, proactively identify insights and opportunities, and drive consistency and standards across experiences.
Lead in different capacities as needed, such as strategist, service designer, information architect, creative director, or major project team lead.
Typically support two to three teams within a customer or associate experience segment.
Lead interview exercises, assess candidates’ cultural and team fit, and align candidate needs with organizational needs.
Coach junior UX resources in UX activities and mentor UX resources in career development.
Help UX leadership align resources to products based on skillset and cultural fit.
Model and ensure consistency of deliverables, including UX strategy artifacts such as experience maps and service blueprints.
Drive delivery in the product area and lead synthesis and facilitation activities.
Lead planning and strategy activities to align design patterns and testing methods.
Communicate insights and opportunities clearly and demonstrate the value of UX across experiences.
Adapt to situations and drive product changes that better align with user needs or organizational goals.
Drive UX practice across an experience, domain, or group of products.
Combine user research outputs with partners’ OGSMs or OKRs to articulate experience vision and align with partners on solutions across products and experiences.
Partner with Product, Development, UX colleagues, and business stakeholders across products to align multiple experiences in a domain.
Champion actionable user insights, advocate for customers and users, and enhance product usability and customer delight.