UX Principal

The Home Depot•Atlanta, GA

About The Position

The UX Principal leads strategic user experience activities for a customer or associate segment or suite of products, focusing on the largest problems in a specific space. The role works with strategists, designers, researchers, product and development teams, and business stakeholders to craft end-to-end experiences and guide strategic direction. It may lead in different capacities, such as strategist, service designer, information architect, creative director, or lead for a major project team. The UX Principal operates autonomously, proactively identifies insights and opportunities, and drives consistency and standards. The position typically supports two to three teams within a customer or associate experience segment. It advocates for customers and users, uses research insights to improve usability and inform design, and communicates a point of view that guides decisions and helps align solutions across products and experiences. The position typically reports to a User Experience Sr. Principal, User Experience Sr. Manager, or User Experience Director, and has no direct reports. Overnight travel is typically required less than 10% of the time. The work is primarily in a comfortable indoor area, with most time spent sitting and frequent opportunities to move about; on rare occasions, light lifting or moving may be needed. Unpleasant working conditions are infrequent and not objectionable.

Requirements

Must be at least 18 years of age.
Must be legally permitted to work in the United States.
At least 6 years of work experience.
Knowledge, skills, and abilities typically acquired through completion of a bachelor's degree program or equivalent in a field related to the job.
Demonstrated competencies in Decision Quality, Collaborates, Drives Engagement, Ensures Accountability, Plans and Aligns, Develops Talent, and Manages Conflict.

Nice To Haves

At least 5 years of experience working with agile software development teams.
Strong interpersonal savvy.
10 years of work experience preferred.
1 year of leadership experience preferred.
A bachelor's degree or equivalent in a field related to the job is listed as preferred education.

Responsibilities

Lead strategic UX activities supporting a customer or associate segment or suite of products, focusing on the largest problems in a specific space.
Operate autonomously, identify insights and opportunities, and drive consistency and standards while typically supporting two to three teams.
Lead interview exercises, assess candidates’ cultural and team fit, and align candidate needs with organizational needs.
Coach junior UX resources in UX activities and mentor UX resources in career development.
Help UX leadership align resources to products based on skillset and cultural fit.
Model and ensure consistency of UX deliverables.
Deliver UX strategy artifacts, such as experience maps and service blueprints.
Drive delivery in the product area and lead synthesis and facilitation activities.
Lead planning and strategy activities that align design patterns and testing methods.
Communicate insights and opportunities and demonstrate the value of UX across experiences.
Adapt to situations and drive product changes to better align with user needs or organizational goals.
Drive UX practice across an experience, domain, or group of products.
Combine user research outputs with partners’ OGSMs or OKRs to articulate experience vision and align partners on solutions.
Partner with Product, Development, UX colleagues, and business stakeholders to align multiple experiences across products in a domain.
Champion actionable user insights, advocate for customers and users, enhance product usability, and help teams create experiences that delight customers.