UX Principal

The Home Depot•Atlanta, GA

1d•Onsite

About The Position

At The Home Depot, UX is integral to our operations. We are expanding our team to drive new initiatives. As a leader within the UX team, you will collaborate with strategists, designers, and researchers to shape end-to-end experiences and guide strategic direction. The ideal candidate is an innovative thinker eager to tackle complex user and customer challenges. You will leverage design thinking for ideation and alignment, and develop new UX frameworks for scalable application, empowering individuals and ideas to solve problems effectively. You understand the importance of well-executed design, creativity, and playfulness in developing successful products within a business context. With a strong focus on customer and user experience excellence, you will craft end-to-end experiences that implement cutting-edge retail strategies, balancing user needs with business objectives to delight customers and provide the company with an innovative edge. You possess a solid understanding of research and design best practices, recognizing research as the cornerstone of effective design. You value feedback and support from colleagues in research, design, engineering, analytics, and product management within our cross-functional environment. You thrive in collaborative settings, incorporating feedback to enhance outcomes. You are adept at influencing both business and product leadership, as well as individual contributors. You serve as the advocate for the customer and user, driving innovation by championing actionable user insights, gaining a deep understanding of our customers, improving product usability, and creating opportunities for the team to delight customers. You communicate effectively, articulating a clear point of view to guide quality decision-making.

Requirements

Must be 18 years of age or older.
Must be legally permitted to work in the United States.
5+ years of experience working with agile software development teams
Strong interpersonal savvy
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
6 years of work experience
None

Nice To Haves

Preferred Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
10 Preferred Years of Work Experience
Preferred Leadership Experience: 1

Responsibilities

Responsible for strategic UX activities supporting a customer/associate segment or suite of products.
Focused on the largest problems within a specific space.
Can take on various ways of leading as needed (e.g. strategist, service designer, information architect, creative director, or big project team lead).
Operates autonomously in their role.
Proactively identifies insights and opportunities and drives consistency and standards.
Typically supports 2-3 teams within a customer/associate experience segment.
Coaching and Mentoring: Leads interview exercises, determine cultural and team fits of candidates and aligns needs of the organization. Coaches domain resources (junior resources in UX activities and mentors UX resources for career development). Helps UX Leadership align resources to products based on skillset and cultural fit.
Delivery and Execution: Models & ensures consistency of deliverables. Delivers UX strategy artifacts (e.g., experience maps, service blueprints, etc.). Drives delivery in product area. Leads synthesis and facilitation activities.
Leads Planning and Strategy Activities to Align Design Patterns and Testing Methods: Clearly communicates insights and opportunities and drives value of UX across experiences.
Displays situational adaptability, is able to step in and drive change in products to better align with user needs or organizational goals.
Has courage and organizational savvy to drive this change.
Drives UX practice across experience, domain, or group of products.
Drives vision and purpose; Combines user research outputs with OGSMs or OKRs of partners to clearly articulate the vision of their experiences and drive alignment with partners in solutions across products and experiences.
Partners with Product, Development, other UX resources and business stakeholders across products to align multiple experiences in a domain.