UX Ecommerce Manager

Princess Polly•West Hollywood, CA

About The Position

The UX Ecommerce Manager will own and elevate the front-end user experience across Princess Polly's ecommerce sites and apps. This role leads UX strategy, drives conversion through design, and ensures every customer touchpoint is intentional, on-brand, and performance-led. Sitting at the intersection of design, product, and conversion, this role partners closely with the development team, CRO agency, and the broader ecommerce function. The UX Ecom Manager takes ownership of the UX roadmap and is accountable for the quality, consistency, and performance impact of design decisions across all digital touchpoints.

Requirements

4+ years of experience in UX design, with at least 1–2 years in a senior or lead capacity
Strong experience with high-traffic, mobile-first ecommerce sites
Proficiency in Figma and Adobe Creative Suite
Solid understanding of the Shopify ecosystem and partner landscape
Deep knowledge of UX best practices and conversion-focused design
Strong UX portfolio demonstrating ecommerce experience
Experience with A/B testing, CRO methodologies, and analytics platforms
Experience using AI tools to improve design and implementation efficiency

Responsibilities

Lead the design and iteration of core ecommerce flows (homepage, PDP, PLP, cart, checkout, navigation, etc.) across Shopify sites and apps.
Create wireframes, user flows, and high-fidelity UI designs in Figma.
Develop mobile-first, conversion-focused experiences that drive engagement and sales across all devices.
Use analytics tools (GA4, Shopify, Microsoft Clarity, etc.) to proactively identify user pain points, uncover opportunities, and measure the impact of UX changes.
Lead A/B testing and experimentation strategy alongside the contracted CRO agency to improve user flows and performance.
Ensure all design decisions are grounded in data, user insights, and measurable outcomes.
Maintain and champion accessibility standards and best-in-class design practices.
Leverage AI tools to support design exploration, iteration, and efficiency while maintaining high-quality, on-brand outputs.
Build and launch marketing pages within Shopify.
Manage ongoing updates across sites and apps, including regular promotional and campaign changes.
Partner closely with the development team on UX implementation and front-end delivery.
Engage and collaborate with internal stakeholders across ecommerce, brand, design, marketing, CX, and merchandising to gather feedback and drive continuous improvement.
Coordinate with third-party partners to ensure alignment and timely delivery of projects.