UX Designer

Pivotal Consulting•Seattle, WA

14h•Hybrid

About The Position

We are seeking an experienced UX Designer to serve as a User Experience Design Consultant supporting a long-term care services program. This role focuses on improving digital and service experiences for clients, caregivers, and stakeholders through human-centered design, customer experience strategy, and data-informed decision-making. The consultant will work closely with cross-functional teams to design accessible, compliant, and user-friendly solutions within a highly regulated environment.

Requirements

Demonstrated at least three (3) years of experience within the last five (5) years providing user experience (UX) planning and design, human-centered design, customer experience (CX), or digital experience consulting services.
Demonstrated successful completion of at least two (2) major projects within the last five (5) years involving user experience, customer experience, digital transformation, or customer journey analysis in healthcare, long-term care, health and human services, social services, insurance, or a related regulated service sector.
Demonstrated experience working within government, healthcare, insurance, or other highly regulated industries where statutory, policy, legal, privacy, accessibility, or operational requirements materially influenced project delivery.

Nice To Haves

Experience designing for long-term care services, Medicaid programs, or aging and disability populations.
Familiarity with accessibility standards such as WCAG 2.1+ and inclusive design practices.
Strong understanding of compliance considerations including HIPAA or similar data privacy regulations.
Experience working with cross-functional agile teams.
Proficiency in UX tools such as Figma, Sketch, Adobe XD, or similar.

Responsibilities

Lead user experience (UX) planning and design efforts across digital and service touchpoints.
Apply human-centered design principles to understand user needs, behaviors, and pain points.
Conduct user research, usability testing, and customer journey mapping to inform design decisions.
Translate complex requirements, including regulatory and policy constraints, into intuitive user experiences.
Collaborate with program staff, product managers, developers, and stakeholders to deliver effective solutions.
Ensure designs meet accessibility standards (e.g., WCAG) and comply with legal, privacy, and policy requirements.
Support digital transformation initiatives and continuous improvement of customer experience (CX).
Develop wireframes, prototypes, and design documentation to communicate concepts clearly.