UX Designer

Finastra • Atlanta, GA

1d • Hybrid

About The Position

The UX Designer will define and shape the end-to-end user experience for a chat-based customer support application powered by AI and conversational interfaces. Working in support of the Product Owner, you will translate product goals, customer needs, and technical constraints into clear, intuitive, and scalable experiences that can evolve as the product grows in scope, sophistication, and complexity over time. This role works closely with and in support of the Product Owner, while partnering with Engineering, AI, and other cross-functional stakeholders to define conversation patterns, user flows, interaction models, and design approaches that support both current needs and future product expansion.

Requirements

• Proven experience designing UX and interaction flows for AI‑powered, chatbot, or conversational applications
• Experience designing interaction flows and interfaces for LLM-based applications
• Strong proficiency with Figma for wireframing, prototyping, and design collaboration
• Solid understanding of UX fundamentals, interaction design, and user‑centered design principles
• Experience defining personas, journey maps, user flows, and interaction models
• Demonstrated ability to work effectively within technical, business, and time constraints
• Strong communication skills with the ability to explain design decisions and influence stakeholders
• Comfort working in cross‑functional, agile product teams

Responsibilities

• Partner closely with the Product Owner, Engineering, and other stakeholders to translate business requirements, customer needs, and technical constraints into user-centered conversational design solutions
• Define personas, conversation journeys, user flows, and interaction models for chat-based customer support experiences, with an eye toward increasing product breadth and complexity over time
• Design conversation structures, error handling, fallback experiences, and assistive guidance that make chatbot interactions feel clear, useful, and human-centered
• Create low-fidelity and high-fidelity wireframes and prototypes in Figma to support design validation, stakeholder alignment, and developer handoff
• Partner closely with engineers to ensure designs are feasible, correctly implemented, and aligned with UX intent
• Plan and conduct usability testing (including conversational UX testing) and iterate based on findings and feedback
• Help establish and scale UX standards, design patterns, and best practices for conversational and AI-powered experiences across an evolving customer support platform
• Clearly present design rationale, trade‑offs, and recommendations to stakeholders; actively invite feedback and iterate on designs
• Champion a collaborative, iterative design approach that explores multiple solutions rather than defaulting to a single-answer mindset

Benefits

• Unlimited vacation, subject to local regulations and business priorities
• Hybrid working arrangements
• Paid time off for voting
• Bereavement leave
• Sick leave
• Confidential one‑to‑one support through our Employee Assistance Program
• Access to a network of Wellbeing Champions and Gather Groups
• Monthly events and initiatives designed to help you thrive
• Medical insurance
• Life insurance
• Disability insurance
• Retirement plans
• Lifestyle benefits
• Paid time off for volunteering
• Donation‑matching opportunities
• Access to online learning and accredited courses through our Skills & Career Navigator tool
• Global recognition program, Finastra Celebrates
• Regular employee surveys
• Paid holidays
• Flexible working hours
• Pension plan
• Comprehensive health initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed