Intern/Co-Op-UX Designer

Consumers Energy•Adrian, MI

4d•Hybrid

About The Position

Consumers Energy’s Customer Experience Internship and Co-Op Program is for current college students interested in user experience design, research, digital products, innovation, or data analytics and the energy industry. Interns and co-ops work alongside subject matter experts on customer experience and digital design challenges, gaining exposure to energy industry issues and customer needs. The UX Design Intern or Co-Op contributes to projects that improve customer experiences across Consumers Energy’s digital channels, with an emphasis on accessible, mobile-first experiences. This is a hybrid virtual/onsite position, with required onsite work on Monday, Tuesday, and Thursday. The position may be assigned to any Consumers Energy Service Center throughout Michigan’s Lower Peninsula. The selected candidate must live within commuting distance or be willing to relocate; relocation assistance is available for those who qualify. Applicants must upload college transcripts and supporting documents. The position is not eligible for current or future immigration sponsorship, including H-1B or TN, and cannot hire individuals using CPT, OPT, or STEM OPT.

Requirements

Currently pursuing a bachelor's or master's degree in User Experience Design, Human-Computer Interaction, Product Design, Human Factors, Information Science, Psychology, Graphic Design, or a related field.
Minimum GPA of 3.0.
Applicants must not require current or future immigration sponsorship for a work visa; CPT, OPT, and STEM OPT candidates are not eligible.
Must be within commuting distance of an assigned Consumers Energy Service Center in Michigan’s Lower Peninsula or willing to relocate.

Nice To Haves

Portfolio demonstrating design process, problem-solving approach, design rationale, and measurable impact.
Experience using Figma for wireframing, prototyping, component creation, and design system management.
Familiarity with design systems, reusable component libraries, accessibility standards, responsive design, and mobile-first UX practices.
Experience using AI-powered tools and workflows for UX design, research, content creation, documentation, design system maintenance, or process optimization.
Customer-focused mindset and ability to translate research, analytics, and feedback into actionable design improvements.
Ability to collaborate effectively with designers, developers, content strategists, researchers, and business stakeholders.
Initiative, curiosity, and ability to work independently while managing multiple priorities in a fast-paced environment.
Experience planning, conducting, supporting, or synthesizing user research.
Examples of contributing to design systems, leading projects or initiatives, or independently learning and applying new tools, technologies, or processes.
Junior or senior undergraduate standing; master's students are also eligible.

Responsibilities

Translate customer insights, business goals, analytics, and technical requirements into intuitive user experiences.
Use AI-powered design, research, and content workflows to accelerate discovery, design exploration, documentation, and design system management.
Create user flows, journey maps, wireframes, prototypes, and high-fidelity designs using Figma.
Partner with developers, content strategists, product teams, and researchers to bring experiences from concept to implementation.
Conduct and support usability testing, customer interviews, and research synthesis.
Analyze customer feedback, behavioral data, and usability findings to identify improvement opportunities.
Contribute to the evolution and governance of the Consumers Energy Design System.
Create, document, and maintain reusable design system components, patterns, and standards.
Evaluate and recommend opportunities to improve team efficiency through AI-assisted UX practices and emerging design technologies.
Advocate for customer needs throughout the research, design, and development process.