UX Designer

OLIVER Agency - North America • Toronto, ON

12d • Onsite

About The Position

You'll be the user advocate behind digital experiences that connect people with [client's products/services]. Working at the intersection of user research, business strategy, and technical implementation, you'll translate complex user journeys into elegant, accessible designs that deliver measurable results. We're looking for someone who can balance user needs with business goals, finding creative solutions that serve both. Success means designing experiences that users love and that drive key business metrics.

Requirements

• A portfolio demonstrating user-centered design process, with strong problem-solving and systems thinking
• Proficiency in design tools including Figma, Sketch, or Adobe XD, plus prototyping tools like InVision or Principle
• Experience with user research methods including usability testing, interviews, and analytics interpretation
• Understanding of responsive design principles and accessibility standards (WCAG)
• Ability to create clear wireframes, user flows, and interactive prototypes that guide development
• Strong communication skills for presenting design rationale and facilitating collaborative workshops
• Experience working in agile environments with cross-functional teams
• Understanding of HTML, CSS and Java Script fundamentals and technical constraints
• Proficiency with Gen AI tools (ChatGPT, Claude, Figma AI, Miro AI) to enhance research synthesis, content creation, and ideation
• Agentic mindset: ability to break down complex user problems systematically and identify optimal design approaches
• Experience using AI for user research analysis, persona development, and design iteration
• Understanding of AI capabilities and limitations in UX design, with strong human-centered evaluation
• Ability to leverage AI tools while maintaining focus on real user needs and usability principles

Nice To Haves

• Experience designing for financial services, fintech, or regulated industries
• Knowledge of data visualization and dashboard design
• Experience with user testing platforms like Maze, UsabilityHub, or UserTesting
• Understanding of conversion optimization and A/B testing methodologies
• Motion design skills for micro-interactions and transitions

Responsibilities

• Design user experiences that reduce friction and improve task completion across digital touchpoints
• Create wireframes, prototypes, and user flows that effectively communicate design intent to stakeholders
• Conduct user research activities including interviews, usability testing, and journey mapping to inform design decisions
• Collaborate with product managers, developers, and content teams to ensure seamless implementation
• Build and maintain design systems that ensure consistency across platforms and products
• Transform user insights and business requirements into testable design hypotheses
• Guide accessibility standards and inclusive design practices across all digital products
• Present design rationale clearly to clients and stakeholders, connecting design decisions to business outcomes
• Stay current with UX trends, platform guidelines, and emerging technologies to enhance user experiences
• Deliver designs that improve key metrics such as conversion rates, user satisfaction, and task completion
• Manage and maintain Sitecore CMS platform for optimal performance, which would include developing content templates, components, and workflows
• Manage project tickets and workflows through Jira ticketing system
• Trouble shooting technical issues and provide timely resolutions

Benefits

• Equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected.
• Science-based emissions reduction targets.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed