UX Designer (Hybrid)
About The Position
The UX Designer owns end-to-end design across the experiences connecting our 25M+ dining members with 20,000+ partner restaurants, plus the merchant tools restaurants use to connect. Translates member behavior, merchant needs, and partner brand standards into intuitive, accessible experiences across consumer and merchant websites and apps. This is a hands-on IC role for a Figma-fluent designer who uses AI to move faster without losing craft, and has strong opinions on consumer loyalty and B2B SaaS product experience. This designer is our first dedicated UX hire (so an ownership mindset is a must) and will stand up the design system, processes, and standards we rely on going forward – working lean by building on established design-system foundations rather than bespoke work wherever possible. This is a hybrid position and requires in-office presence Tuesday through Thursday each week in Chicago.
Requirements
- Product instincts and user empathy.
- AI-assisted design fluency; clear on where AI helps and where it doesn’t.
- User-centered design: research, usability testing, heuristic evaluation, journey mapping, prototyping.
- Visual craft: typography, color, layout, hierarchy, motion.
- WCAG 2.1 AA in practice.
- Agile delivery tools: JIRA, Confluence, FigJam/Miro, Maze/UserTesting.
- Can present and defend design decisions to leadership and partners.
- Bachelor's in Design, HCI, Visual Design, or related field-or equivalent experience
- 3-5 years of UX/product design shipping consumer or B2B SaaS products across native (iOS/Android) and web platforms.
- Designed within external partner brand standards (airline, hotel, retail, financial loyalty/membership, or similar) where guidelines aren't yours to set.
- Significantly contributed to or owned a design system at scale using Figma.
Nice To Haves
- Experience designing Loyalty, rewards, AI, gamification, or habit-forming products.
- Industry experience with B2B SaaS, restaurant, dining, hospitality, or partnerships-driven businesses.
- Experimentation programs (A/B testing) and behavioral data informing design.
- Front-end fundamentals (HTML, CSS, basic JS; familiarity with React/Reactive Native a plus) sufficient to collaborate with engineers.
- AI tools (Figma AI, generative image, LLM-based design/content) used in a real product workflow.
Responsibilities
- Own UX end-to-end for complex consumer and merchant products — discovery through dev handoff and post-launch iteration.
- Partner with Product and Engineering on both a near-term roadmap and a long-term strategic vision, balancing user needs with business, technical, and compliance constraints.
- Plan and run user research — discovery, usability tests, concept tests — and iterate from telemetry and qualitative feedback.
- Translate business goals and user insights into flows, IA, and interaction patterns.
- Own and evolve the design system across consumer and merchant surfaces; building a design-system framework and reserving customer design for genuinely new or distinctive features; raise the quality bar across design, research, and content while streamlining process.
- Present design work, methodology, and value to executive leadership and cross-functional partners; secure buy-in for solution direction.
- Collaborate with Engineering through build and design QA; align in-product experience with Marketing/Lifecycle and partner brand standards.
- Mentor peers, set elevated standards for design quality, and drive knowledge sharing across the org.
- Design to WCAG 2.1 AA by default; fluent in Figma.
Benefits
- Competitive Paid Time Off and company holidays
- Generous dining reimbursement when you dine with our restaurant clients
- 401(k) plan with a company match
- Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
- Partnership with Rx n Go, offering certain prescriptions for free
- Two dental plan options and a vision plan
- Flexible Spending Accounts and a pre-tax commuter benefit program
- Accident, Critical Illness, and Hospital Indemnity Insurance Plans
- Short Term and Long Term disability
- Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
- Employee Life Assistance Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
