UX Designer II

Extra Space Storage•Salt Lake City, UT

2d•Hybrid

About The Position

The UX Designer II works as part of the UX Design team at Extra Space to enhance digital user experience over multiple platforms (Website, My Account, Kiosk, Mobile Apps, Customer Service Software, and Store Manager Software.) The Designer works cross-functionally with Web Ops, Product, Marketing, CX, Data Science, and Engineering to identify specifications and meet company and user goals. The Designer produces ideas and presents them to key stakeholders in the company.

Requirements

BS degree or relevant work experiences with a focus on user experience and interaction design
3-5 years of experience in UX Design
Understanding of core UX design concepts and principles
Advocates for experiences that consider both the goals of the user and the business
A thorough understanding of interaction design and information architecture
Proficient in Figma and the Microsoft Suite
Professional written and interpersonal skills when communicating with stakeholders and users
Ability to independently prioritize and manage several milestones and projects efficiently
Account for challenges using problem-solving skills and seek to optimize data for the best possible outcome
Strong portfolio of design projects
Demonstrate curiosity, ownership, and a growth mind-set

Nice To Haves

Knowledge of Quantum Metrics is preferred, but not required
Continued education and research into UX/UI trends and current design strategy and technologies

Responsibilities

Design holistic experiences for users that support their goals and intended outcomes
Design intuitive, usable, and engaging experiences for multiple devices and platforms using Figma
Work with product, web ops, and engineering to understand product specifications
Find creative and innovative ways to solve UX problems
Conduct user research and usability testing and distill that feedback into actionable data
Analyze qualitative and quantitative data to make data-informed decisions for your designs
Support experimentation efforts by helping define hypotheses, success metrics, and UX benchmarking
Analyze user behavior, feedback, and performance metrics to identify friction points and opportunities for optimization
Present and communicate design recommendations to stakeholders clearly, supported by rationale tied to user needs, business goals and available data
Stay informed on competitors, industry trends, UX best practices, emerging technologies, and AI tools that can improve our processes and products
Work independently to provide design solutions and seek out clarity when needed
Contribute ideas to the backlog based on research, analytics and customer insights
Proactively contribute to projects outside of the day-to-day work, process improvements, and UX goals
Ability to work within existing design system and brand guidelines and contribute to creating or evolving guidelines as needed
Ensure that work meets WCAG AA standards for accessibility