UX Designer and AI Strategist

Motorola Solutions•Plantation, FL

About The Position

At Motorola Solutions, we believe that exceptional customer and user experiences are born from a deep understanding of user needs, powered by insightful data, and brought to life through thoughtful design. Our team is a dynamic, multidisciplinary group, bringing together talented Industrial Designers, UX/CX Designers, User Researchers, and Human Factors practitioners. We are at the forefront of understanding our users and translating those insights into impactful products and services. Now, as we embrace the transformative potential of Artificial Intelligence, we're excited to expand our team with creative minds who can help us redefine what's possible. We are seeking talented and forward-thinking AI-Focused Experience Designers and to join our innovative team. This is a unique opportunity to work at the intersection of human-centered design, cutting-edge research methodologies, and artificial intelligence. You won't just be working with AI; you'll be shaping how AI enhances and transforms the user experience. You'll collaborate closely with our existing experts in ID, CX, UX, and Research, as well as with data scientists and engineers, to envision, design, and evaluate AI-driven solutions that are intuitive, ethical, and truly valuable to our users. Your work will directly contribute to our strategic goal of leading our industry through AI-powered innovation.

Requirements

A strong understanding of core Artificial Intelligence concepts, including Machine Learning (ML), Natural Language Processing (NLP), and Generative AI – their capabilities, limitations, and ethical considerations. You don't need to be an AI developer, but you must understand how these technologies work at a conceptual level.
Excellent analytical and critical thinking skills, with a knack for identifying user needs and framing them as design or research challenges.
A deep passion for understanding and advocating for the user.
Exceptional ability to collaborate effectively within a multidisciplinary team and articulate complex ideas clearly (verbally and visually).
Eagerness to learn new technologies and methodologies, particularly in the rapidly evolving AI space. Ability to thrive in an environment with dynamic priorities.
Crafting intuitive and engaging interactions for AI-powered solutions (e.g., conversational UIs, recommendation engines, generative content tools).
Experienced in the complete AI design lifecycle, from defining user needs to create prototypes and detailed specifications for AI features.
Using AI tools to rapidly prototype experiences or visualize complex AI-driven data for users.
Creating interfaces that help users understand and trust AI-driven decisions and outputs.
Proven ability to utilize user data, AI metrics, and research to design and improve AI outcomes.
Proactively identifying and mitigating bias and ethical concerns in the design of AI-powered experiences.
Exploring novel applications of emerging AI to envision future user experiences.
Assessing the overall AI user experience, including perceived intelligence, usefulness, reliability, and how errors, uncertainty, failures, and edge cases are managed and communicated.
Leveraging AI tools for qualitative data analysis (e.g., thematic analysis of interviews, open-ended surveys), sentiment analysis, or identifying patterns in large user datasets.
Developing methods to assess the usability, utility, and implications of AI in user-facing applications.
Using AI to assist in synthesizing data to uncover insights and opportunities for AI application.
Understanding AI-driven opportunities to inform proactive CX strategies.
6+ years proven experience in Design: (such as UX, CX, Interaction Design, Product Design)
Portfolio: Showcasing exceptional UX design for apps and services that showcases your process, skills, and impact. Your portfolio should demonstrate a mastery of UX craft and the ability to drive complex projects.
Bachelor's or Master's degree: in HCI, Design, or a related field, or equivalent practical experience.

Nice To Haves

Demonstrable experience in AI assisted workflows and or multimodal interaction design is a plus.

Responsibilities

Adapt to rapidly shifting priorities and contribute to an agile, fast-paced innovation environment.
Champion a user-centered approach in the development and application of AI technologies.
Demonstrate compelling storytelling skills as well as a command of design thinking principles and best practices
Identify opportunities to leverage AI (ML, NLP, generative AI) to solve user problems and create novel, delightful experiences.
Collaborate with product managers, engineers, and other stakeholders to translate AI capabilities into tangible user benefits and design requirements.
Design and/or research user interactions with AI-powered features and systems, ensuring they are intuitive, transparent, and trustworthy.
Contribute to the development of best practices, ethical guidelines, and design patterns for Human-AI interaction within our organization.
Stay abreast of the latest advancements in AI and their potential applications in experience design and market fit.
Effectively communicate findings, design concepts, and AI possibilities to diverse audiences.