UX Designer, Device
About The Position
We are looking for a UX Design Lead to own the end-to-end user experience for our biometric iris-verification ecosystem. This role spans the full journey of both the person being scanned and the device operator who facilitates verification across a global deployment environment. You will shape every touchpoint—physical, digital, audio, and environmental—and ensure a seamless, intuitive, and trustworthy experience. As a senior member of the Design Lab, you will drive research, concept development, new product introduction, and ongoing support for millions of in-field devices. You will work closely with industrial design, hardware engineering, software, research, operations, and leadership to bring world-class experiences to life.
Requirements
- 7+ years of UX, service design, or multi-modal experience design, ideally with hardware + software products.
- A strong portfolio demonstrating end-to-end systems thinking and multi-touchpoint experience design.
- Expertise in designing experiences that blend physical, digital, and sensory inputs.
- Hands-on prototyping skills (Figma, motion, audio, physical mockups).
- Ability to lead research, synthesize complex data, and drive alignment across cross-functional teams.
- Comfortable working in a fast-paced, iterative environment with high ambiguity.
Nice To Haves
- Experience working closely with hardware engineering, ID, firmware, and product teams is a plus.
Responsibilities
- End-to-End Experience: Define and evolve the complete experience for participants and operators across all contexts of use.
- Create unified experience principles and frameworks that scale across product lines, regions, and user profiles.
- Physical Touchpoints: Content, cues, and instructional elements on: Out-of-box experience (OOBE), Device surfaces and enclosure, Device stands, accessories, and deployment environments
- Digital Touchpoints: UX for all digital surfaces, including: On-device UI, Remote displays and operator consoles, Mobile apps, Web flows
- Multi-Sensory Cues: Design and specify: Audio cues and sound design, Lighting cues and behaviors, Haptics or physical feedback
- Research & Insight Development: Plan and conduct user research with participants, operators, and deployment partners.
- Translate insights into product requirements, prototypes, service flows, and design guidelines.
- New Product Introduction (NPI): Lead UX development from concept through launch for new hardware and software products.
- Partner with engineering and manufacturing teams to ensure intent is preserved through build stages.
- In-Field Sustaining: Monitor the performance of the end-to-end experience in real-world deployments.
- Drive iterative improvements to flows, instructions, cues, and physical artifacts based on data and field feedback.
Benefits
- TFH offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, vision and mental health benefits, a 401(k) plan and match, life insurance, flexible time off, commuter benefits, professional development stipend and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
