UX Content Strategist

Insulet Corporation • Acton, MA

5d • Hybrid

About The Position

The Insulet UX team is seeking a UX Content Strategist. This role will be responsible for aligning teams around engaging, informative UX content vital for our products and customer experience, including patients, caregivers, and health care providers around the world, to help simplify the lives of those touched by diabetes. You will elevate the customer-centricity of the UX and inspire action. You excel through innovation, creativity, energizing others, and attention to detail. You’ve been successful in driving strategic and tactical content designs that lead to a high customer impact. You are expected to think like a strategist, lead as a servant, and raise the quality of UX by being a persistent advocate for customers. You will use your organization and positive communication skills to work strategically with other team leaders and members across the organization. Finally, you have a passion for putting our customers’ needs first.

Requirements

• Bachelor's degree or Master’s (Psychology, Computer Science, HCI, Industrial Engineering, Interaction Design, Design, Human Factors or equivalent) required
• 3+ years of relevant experience in UX and product design, ideally with a focus on developing and implementing customer centric products, with multiple touchpoints (Product, mobile, web) globally
• Expert knowledge in Industry standard UX/Dev tools- Invision/Balsamic/Azure, Zeplin, Creative Cloud, Framer, Sketch, HTML, CSS, JavaScript, etc
• Fluent in usability standards and design heuristics and responsive design techniques.
• Expert knowledge of Android and iOS UI guidelines and platforms
• Strong portfolio required with strong storytelling and presentation skills
• 3+ years of experience working in an agile development environment with tools such as JIRA, Confluence, Helix, Aha!
• Ability to collaborate cross functionally, specifically in areas of product development working closely with clinical partners such as Human Factors
• Strong technical hardware and software knowledge a plus
• Experience and demonstrated success in execution of mobile applications UX in either consumer or medical devices.
• Working knowledge of User Research tools and methodologies and ability to work with researchers to drive research goals and objectives to drive user centered design approach
• Experience working effectively with cross-functional teams on high-visibility initiatives in a distributed environment-Boston, San Diego and Tijuana

Nice To Haves

• Preference for experience working on medical devices or consumer wearables
• Ability to prototype when necessary preferred
• Thorough knowledge of the diabetes disease state preferred

Responsibilities

• Lead tactical and innovation UX initiatives within an agile environment on mobile applications-Android and iOS.
• Work with Marketing, Technical Product Marketing and Systems teams to support requirements definition as it relates to UX to create a cohesive user experience across the apps space.
• Define safe, effective and delightful user experiences for mobile experiences using industry standard tools such as Creative Cloud, Sketch, Zeplin, Overflow/Invision/Azure, etc.
• Deliver UX work with a variety of tools in an agile development environment- wireframes, asset delivery, GUI specifications, etc.
• Work in a fast-paced agile development team, who are located in - Boston, San Diego and Tijuana using Webex, JIRA, Confluence, Aha! And other collaboration tools.
• Lead UX discussions with key technical integration partners such as Glooko, Tidepool, etc.
• Understand partner requirements, APIs and lead UX requirements including branding discussions.
• Work with User Research and Human Factors team to iteratively test early concepts and apply user centered design best practices to our work.
• Proactively engage with research to drive testing of your concepts.
• Present design concepts and user experience vision in a compelling and positive manner (with whiteboard sketches, storyboards, prototypes, wireframes or interactive presentations) to all levels of the company-from tactical agile software teams to executive leadership and to our customers.
• Collaborate heavily with Clinical and Human Factors to ensure our designs are safe and effective and meet FDA guidelines for a medical device experience but hold a high bar on how we can delight the user as well.
• Drive innovation initiatives related to UX process, tools or our overall design language and experiences.
• Collaborate with the multifunctional teams to help define world class user experiences and a holistic customer experience across touch points, primarily focused on the Omnipod product experience.
• This may include a variety of customer touchpoints- OOBE, web, mobile, product, integrations, other wearables, and including how it may integrate with the Global Customer Experience.
• Lead corporate UX design language development, standards and frameworks as our brand evolves.
• Mentor junior staff in all aspects of UX work.
• Invest in and support fellow UXers in their growth and development.
• Evangelize the role of UX design across the company.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior