UX and VOC Researcher - Consultant

Caleres • Clayton, MO

2d • Onsite

About The Position

Join our dynamic and thriving footwear company as a User Experience and Voice of Customer Researcher in St. Louis, MO where you'll have the opportunity to make an impact and shape the future eCommerce and digital experience for our renowned brands. If you have a passion for improving customer experience, curiosity to understand the “why” behind the “what”, and knack for drawing out actionable insights from customer data, this is the perfect role for you! As a member of our team, you'll be part of a company that values results, caring and learning.

Requirements

• Bachelor’s degree in a related field or equivalent UX/Research certification
• 5+ years of UX Research, VOC Strategy, or Customer Insights experience; ecommerce preferred
• Expertise in mixed-method research, with a strong understanding of when and how to apply each method
• Ability to turn research findings into actionable design and strategic recommendations
• Strong communication, storytelling, and presentation skills
• Experience developing and scaling Research Operations
• Proficiency with tools such as UserTesting, UserZoom, Maze, Qualtrics, Medallia, Pendo, Quantum Metric, Adobe Analytics, Figma, and Microsoft Office
• Ability to work cross-functionally in a fast-paced, agile environment
• Experience coaching designers, developers, or product partners
• Portfolio or case studies demonstrating research approach and impact

Responsibilities

• Cross-Functional Collaboration: Partner with eCommerce, Optimization, UX, IT, and Brand teams to ensure insights drive features, enhancements, strategic direction and present insights and recommendations to stakeholders through clear, compelling storytelling
• Support Planning Cycles: Identify research needs, advising on methodologies, and assessing opportunity areas
• Design & Decision Support: Inform design decisions by integrating customer evidence into wireframes, prototypes, and conceptual explorations and apply design thinking to clarify problems, refine experiences, and envision future journeys
• Research Ops and Team Enablement: Own UX Research and VOC Programs with guidance from User Experience Manager, ensuring thought leadership and evolution that contributes to advances in our overall Digital Maturity
• Mainatin VOC Surveys: Improve VOC surveys and reports, ensuring they are actionable, user-friendly, and aligned with industry’s best practices
• Translate Qualitative and Quantitative Insights: Share clear and actionable guidance that shapes product strategy, experience optimization, and roadmap decisions
• Track Market Trends: Share emerging trends across UX, VOC, eCommerce, and customer behavior

Benefits

• Caleres is invested in our Associates. We regularly review our pay matrices and update appropriately based on need. Starting pay is determined by several factors, including relevant skills, qualifications, and experience. The actual pay will equal or exceed the required minimum wage applicable to the job location. Please visit yourcaleres.com to review all associated benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level