Utilization Management Intern

South Florida Community Care Network • Sunrise, FL

7d • Hybrid

About The Position

Community Care Plan offers this summer internship to provide students with practical, hands-on experience in the Utilization Management Department and prepare them for the workforce. The intern will assist the Manager of Utilization Management with projects and tasks related to Learning and Development. The internship is scheduled to run from June 2027 through August 2027, for 8 to 10 weeks, with a maximum of 29 hours per week. The first two days include on-site training in organizational principles, compliance, departmental functions, computer systems, and business processes.

The internship is designed to help students apply skills developed in school in a professional setting and learn about the role of Utilization Management in a corporate environment. The intern will gain exposure to Managed Care and the healthcare sector and have opportunities to network with Information Technology, Provider Operations, Customer Service, and Operational Excellence. The role involves access to confidential and proprietary information, and a Confidentiality Agreement must be signed upon hire.

The intern will develop and maintain training videos and related materials based on Job Aids and standard operating procedures (SOPs). The position follows a hybrid work schedule, which may change according to company needs. Selected candidates must complete a Level 2 background screening through Florida’s Care Provider Background Screening Clearinghouse.

Requirements

• Currently enrolled in an undergraduate or graduate degree program.
• Interest and aptitude in working in the Managed Care field.
• Ability to assist in developing engaging educational and training materials using adult learning principles.
• Basic skills in video production, editing, screen recording, and software demonstrations.
• Ability to create clear, accurate scripts, Job Aids, SOPs, and training guides.
• Ability to organize information into visually appealing and easy-to-understand presentations and learning materials.
• Willingness to learn managed care operations, Utilization Management workflows, and departmental policies and procedures.
• Ability to review content for accuracy, consistency, grammar, and alignment with established processes.
• Ability to organize assignments, manage priorities, meet deadlines, and support multiple projects.
• Strong written and verbal communication skills and ability to work effectively with team members and subject matter experts.
• Ability to learn and use software applications and digital tools for training development and process documentation.
• Ability to handle healthcare-related information responsibly and maintain confidentiality.
• Ability to use instructional materials and resources effectively.
• Ability to navigate learning management systems.
• Good organizational and time-management skills.
• Ability to interact professionally and respectfully, solve basic problems, seek guidance when needed, work independently with appropriate guidance, and incorporate feedback.
• Ability to appropriately handle sensitive healthcare and business information.
• Selected candidates must complete a Level 2 background screening through Florida’s Care Provider Background Screening Clearinghouse.

Nice To Haves

• Solid understanding of instructional design models and learning theories.
• Graphic design knowledge.
• Audio and video editing skills.
• Strong project management skills.

Responsibilities

• Review existing Job Aids and SOPs to understand processes and requirements.
• Work with subject matter experts to confirm information is accurate and current.
• Develop video scripts and storyboards based on approved Job Aids and SOPs.
• Create instructional videos that demonstrate workflows, processes, and system navigation.
• Use voice-over narration, screen recordings, graphics, captions, and other visual elements as appropriate.
• Ensure videos are clear, professional, engaging, and easy for employees to follow.
• Update videos when Job Aids or SOPs are revised.
• Maintain an organized library of completed training videos and related materials.
• Perform other job-related duties assigned by a supervisor or management.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed