Utilization Management Intern

South Florida Community Care Network LLC • Sunrise, FL

7d • Hybrid

About The Position

Community Care Plan offers a summer internship from June 2027 through August 2027, providing students with hands-on professional experience in the Utilization Management Department. The intern will directly assist the Manager of Utilization Management with projects and tasks related to Learning and Development. The internship is educational and practical, helping students apply relevant skills in a professional setting and learn about Utilization Management and managed care or healthcare-sector work. Interns may also have opportunities to network with Information Technology, Provider Operations, Customer Service, and Operational Excellence. The intern will handle confidential and proprietary information and must sign a Confidentiality Agreement upon hire.

The internship is scheduled for 8 to 10 weeks and is limited to a maximum of 29 hours per week. The first two days include on-site training in organizational principles, compliance, departmental functions, computer systems, and business processes. Community Care Plan currently follows a hybrid work schedule but reserves the right to change schedules based on company needs.

The position requires current enrollment in an undergraduate or graduate degree program and an interest and aptitude for the Managed Care field. Candidates selected must complete a Level 2 background screening through Florida's Care Provider Background Screening Clearinghouse. Community Care Plan is an equal opportunity employer and is committed to diversity, equity, and inclusion.

Requirements

• Currently enrolled in an undergraduate or graduate degree program, with an interest and aptitude to work in the Managed Care field.
• Solid understanding of instructional design models and learning theories.
• Ability to use instructional materials and resources effectively.
• Graphic design knowledge.
• Audio and video editing skills.
• Ability to navigate learning management systems.
• Strong project management skills.
• Good organizational and time-management skills.
• Effective written and verbal communication skills.
• Ability to interact professionally and respectfully.
• Basic problem-solving skills and ability to seek guidance when needed.
• Ability to work independently with appropriate guidance.
• Ability to receive and incorporate feedback as part of professional development.
• Ability to maintain confidentiality and appropriately handle sensitive healthcare and business information.
• Selected candidates must complete a Level 2 background screening through Florida's Care Provider Background Screening Clearinghouse.

Responsibilities

• Review existing job aids and standard operating procedures (SOPs) to understand processes and requirements.
• Work with subject matter experts to ensure information is accurate and current.
• Develop video scripts and storyboards based on approved job aids and SOPs.
• Create instructional videos demonstrating workflows, processes, and system navigation.
• Incorporate voice-over narration, screen recordings, graphics, captions, and other visual elements as appropriate.
• Ensure videos are clear, professional, engaging, and easy for employees to follow.
• Update videos when job aids or SOPs are revised.
• Maintain an organized library of completed training videos and related materials.
• Perform other job-related duties assigned by a supervisor or management.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed