Server Assistant) - MadTree Parks & Rec

MadTree Brewing Company•Blue Ash, OH

103d•Onsite

About The Position

The Utility position is essential to creating warm and welcoming experiences that exceed guest expectations while supporting front-of-house operations. As a key support role, they ensure smooth service execution across bar, dining, and event spaces. They will be an avid MadTree ambassador who lives the behaviors – Connect, Grow, and Give a Fck.

Requirements

Must be at least 21 years of age or older.
High School Diploma or GED
Open availability including nights, weekends, and holidays
Reliable transportation and excellent attendance record

Nice To Haves

1+ years high-volume bar/restaurant experience preferred
Experience in high-volume bar or restaurant environments
Familiarity with reservation management systems
Previous experience with beer, wine, or craft beverage service
Knowledge of allergen protocols and dietary restrictions

Responsibilities

Provide warm, genuine greetings to all arriving guests and create positive first impressions
Guide guests through self-seating process and provide clear information about facility layout, offerings, and events
Manage reservation systems, private event bookings, and waiting lists during peak periods
Answer phone calls professionally and handle inquiries about menu items, allergens, dietary restrictions, and upcoming events
Monitor dining room flow and communicate capacity updates to service team
Handle guest questions, concerns, and special requests with professionalism and grace
Process to-go orders and merchandise sales efficiently
Maintain cleanliness standards through diligent pre-bussing, prompt clearing of dishes and glassware, and consistent surface cleaning
Execute proper glassware handling including washing, polishing, and organizing
Maintain cleanliness and organization of all guest areas including dining room, bar, outdoor spaces, restrooms, and storage areas
Perform consistent floor maintenance and ensure entrance and waiting areas remain clean and organized
Assist with deep cleaning projects and scheduled maintenance tasks
Support composting, waste, and recycling programs
Support bar operations through stocking, organization, and maintenance of supplies
Monitor and maintain adequate supply levels of serviceware, garnishes, and cleaning materials
Assist with food delivery and table maintenance during service periods
Transport and properly store kegs, supplies, and equipment safely
Maintain organized storage areas with proper rotation of supplies
Execute opening and closing procedures across all service areas
Coordinate with service team to ensure smooth guest experiences
Support special events setup and breakdown
Execute proper safety and sanitation procedures consistently
Enthusiastically participate in a minimum of 8 hours per year of paid volunteer work for MadTree Impact initiatives
Complete assigned training programs and maintain current knowledge of facility operations, menu offerings, and events
Perform other job-related duties as assigned by management