Utility Technology Infrastructure Manager

City of El Paso•Various Locations within the City of El Paso, TX

8d•Onsite

About The Position

Under general direction, this role is responsible for planning, organizing, monitoring, and managing the Utility’s hardware systems, networking, and phone systems to ensure they operate in a secure, reliable, and efficient manner. The position involves strategic planning, policy development, procurement, and direct supervision of staff.

Requirements

Bachelor's Degree or higher in Computer Science, Computer Information Systems, Information Technology, or a related field.
Six (6) years of progressively responsible experience in enterprise network administration and/or large systems administration.
Two (2) years of supervisory experience.
A valid Texas Class "C" Driver's License or equivalent issued by another state by time of appointment.
MOS Codes: 3E490 (Air Force), 002781 (Navy), 8848 (Marine Corps)

Responsibilities

Plan, organize, direct, analyze, and review Server, Network, and Phone Systems infrastructure and staff requirements.
Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and project management.
Design and implement short and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects.
Define hardware and systems standards in conjunction with owners and stakeholders.
Conduct research and make recommendations on products, services, protocols, and standards to support infrastructure procurement and development.
Establish service level agreements with business units.
Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including Group Policies, Backup Scheduling, Security Standards, and VM Environment.
Conduct feasibility studies for various upgrade projects, improvements, and conversions.
Provide network performance statistics and reports.
Develop strategies for maintaining backup, security, storage, and server infrastructure.
Manage operational costs and conduct near and long-term financial forecasts for expanded functionality and user base.
Establish and maintain regular communication with executives, stakeholders, department heads, and end users regarding infrastructure activities.
Practice IT asset management, including maintenance of component inventory and related documentation.
Assist with the planning and deployment of infrastructure security measures.
Assist with and/or lead capacity planning and architecting of networking, servers, storage, and telephony to meet strategic and business needs.
Assist with system analysis and design, research, vendor collaboration, sizing, and budgeting.
Assist with the administrative maintenance of enterprise infrastructure, including procurement, contracting, purchase order oversight, and payment processing.
Serve on interdisciplinary project teams, collaborating with consultants, vendors, contractors, and subcontractors in the implementation and deployment of technology projects.
Manage and define diverse stakeholder expectations on cross-functional project teams.
Develop consensus on project schedules and inform management of project progress and potential schedule slippages.
Review projects to ensure required training and resources are available.
Identify project objectives and deliverables.
Use project management tools and techniques to accomplish project goals and objectives.
Collaborate with stakeholder and user department personnel to establish priorities.
Develop and implement plans to communicate with involved project stakeholders and management.
Identify project risks and design strategies to manage and mitigate them.
Assist in the formulation of business strategy based on firsthand knowledge and experience.
Represent the IT department at meetings and conferences, interacting with executives, department directors, coworkers, and the public.
Advise supervisors on situations or issues that could lead to deviation from expected results and recommend solutions.
Perform related professional and managerial duties as required.
Substitute for supervisor during absences if delegated.
Supervise assigned subordinates, including scheduling, assigning, instructing, guiding, checking, evaluating work, arranging for training, enforcing rules, counseling, motivating, and interviewing applicants.