Utility Support Admin (LATAM)

Chapman Management Group, LLC

9h • Remote

About The Position

Chapman Management Group (CMG), a Washington, DC-based boutique property management firm specializing in affordable and multifamily housing across the DC, Virginia, and Maryland region, is seeking a LATAM Utility Support Admin to manage utility accounts and billing across our property portfolio. The ideal candidate is highly organized, detail-oriented, and able to proactively identify and resolve billing and service issues before they become problems.

Requirements

• Fluent in English (written and spoken) — required.
• Strong organizational skills and ability to manage multiple accounts simultaneously.
• Excellent attention to detail and follow-through.
• Proficient in Microsoft Office Suite (Excel, Outlook).
• Comfortable working with online billing portals and data entry systems.
• Ability to identify discrepancies and resolve issues proactively.
• Strong communication skills for coordinating with providers and internal team members.

Nice To Haves

• Prior experience in utility management, accounts payable, or property administration preferred.

Responsibilities

• Track utility accounts for all properties, including electric, gas, water/sewer, and other services.
• Download utility invoices and enter them into the system for payment processing.
• Monitor due dates to ensure all utility bills are paid on time and avoid service interruptions or late fees.
• Troubleshoot utility service issues or payment disputes and coordinate resolution with providers.
• Reconcile utility accounts and investigate discrepancies.
• Transfer utility accounts into the correct property name and billing portal as needed.
• Track utility usage over time and flag unusual spikes that may indicate leaks, equipment issues, or other problems.
• Maintain organized records of all utility accounts, invoices, and correspondence.
• Communicate with property managers and vendors regarding utility status and issues.

Benefits

• Flexible PTO: Enjoy the freedom to use your available PTO days whenever you choose throughout the year, with only two mandatory dates.
• Room to Grow: We offer real opportunities for career growth and professional advancement within the company.
• Competitive Salary
• Work from Home / Remote.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed