Utility Specialist - Single Family Rental Property Operations

Evergreen Residential•Dallas, TX

3d•Onsite

About The Position

The Retention Specialist assists with communication with our residents regarding lease renewals, preparing and distributing resident leasing packages, and managing the process for residents who have not financially met the terms of their lease agreement. This includes follow up with residents on their leasing experience, scheduling property inspections, confirming compliance with Renter’s Insurance, and engaging with residents on extending their lease. This position is based in our office in Downtown Dallas, TX with a 5-day in office schedule.

Requirements

High school diploma required
2+ years of general office or call center experience
Excellent computer skills including proficiency with the Microsoft Office suite including Word, Outlook, and Excel
Organized with strong attention to detail
Demonstrates the ability to take initiative, be independent and a self-starter
Effective project management skills and able to manage multiple projects and priorities
Good time-management skills, able to consistently meet goals and deadlines without sacrificing quality
Exhibits sound judgment and decision-making ability
Strong interpersonal, oral, and written communication and reading skills
Able to work effectively under pressure and operate in a fast-paced work environment

Nice To Haves

HOA or property management experience a definite plus

Responsibilities

Manage all aspects of utility onboarding and other utility matters
Update utilities database, as needed
Communicate with residents and 3rd party utility companies daily
Utilize exceptional interpersonal skills to develop a strong working relationship with providers and residents
Assist leadership and colleagues as needed.
Work collaboratively with all team members
Provide a timely response to all resident requests from internal and external parties
Assist with utility billing and general business functions
Acquire and maintain knowledge of current state, Local, and utility policies and/or procedures
Assist with resolving and documenting utility liens
Other activities as assigned by your manager.