Utility Services Representative Supervisor - Water Quality Division (WQD) - Burlingame, CA - SFPUC (1480) 164322
About The Position
Under general direction, the Utility Services Representative Supervisor in the Water Quality Division will supervise staff performing responsible and specialized journey-level clerical duties in connection with the Hazard Assessment Program. The Hazard Assessment Program was established to integrate new regulatory compliance measures outlined in the Cross Connection Control Policy Handbook (CCCPH) released by the State Water Resources Control Board (SWRCB) into our existing operations. This position is dedicated to the Hazard Assessment Program and will provide support for activities focused on communication with customers and external entities regarding compliance requirements with the new regulations.
Requirements
- Two (2) years of journey level clerical experience in a customer service, billing or collection department of a utility, bank, department store, insurance company, or credit agency.
- This position requires a valid driver’s license
Nice To Haves
- One (1) year (30 semester/45 quarter units) of major coursework in accounting, finance, computer science, banking, or business administration from an accredited college or university may substitute for one (1) year of qualifying experience.
Responsibilities
- Plans, assigns, supervises and is responsible for the work of subordinate personnel to assume conformance with existing policies, procedures, rules, and regulations
- Evaluates the work performance of employees and/or reviews the evaluations made by other supervisory personnel to ensure that performance standards are maintained
- Oversees and is responsible for the preparation and maintenance of a wide variety of records and reports on Hazard Assessment Program activities and operations
- Performs difficult clerical procedures and practices involving the exercise of individual judgment and knowledge of applicable laws, rules and regulations, rates and departmental procedures
- Answers inquiries from the general public
- Answers departmental inquiries relating to the Hazard Assessment Program’s activities
- Assists in resolving a wide variety of complaints
- Reviews daily activities and resolves day-to-day problems as they apply to the Hazard Assessment Program and as encountered by subordinate personnel
- Instructs new personnel in office activities and procedures; supervises training for assigned activities
- Researches, reviews, and makes recommendations concerning issues and actions affecting the Hazard Assessment Program
- Interfaces with staff at all levels and representatives of other departments to consult, research, and advise on matters, including special projects delegated by the administrator of the Hazard Assessment Program
- Perform related duties as assigned
Benefits
- Employee Benefits Overview
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
