Utility Program Manager

Community and Economic Development Assoc•South Holland, IL

6d•$110,000 - $120,000

About The Position

CEDA (Community and Economic Development Association) is a mission-driven nonprofit dedicated to helping communities thrive and fighting poverty. We are seeking a Utility Program Manager to join our Expansion team and lead operations for utility-funded energy efficiency programs. This role is ideal for someone who thrives in a fast-paced environment, enjoys managing operations and contractor performance, and wants to play a key role in expanding impactful energy programs across Illinois.

Requirements

Bachelor’s degree or equivalent relevant experience
3+ years of experience in: Utility programs, Energy efficiency programs, Operations or program management in a compliance-driven environment
Experience working with contractors or implementation partners
Strong experience with reporting, tracking metrics, and managing program performance
Must have reliable transportation, valid driver’s license, and insurance.

Nice To Haves

Experience with utility rebate programs (ComEd or similar)
Familiarity with single-family and multifamily energy efficiency programs
Knowledge of QA/QC processes and compliance requirements
Experience with tools such as Salesforce, Smartsheet, Asana, or Power BI
Background in energy efficiency or building science
BPI Certification or similar

Responsibilities

Manage day-to-day operations of utility energy efficiency programs, including the Whole Home Electric (WHE) program
Serve as the primary point of contact between CEDA and implementation contractors
Track production, performance metrics, and program progress
Coordinate with contractors, QA/QC teams, and internal staff to ensure work is completed accurately and on time
Lead weekly operations meetings, track action items, and ensure follow-through
Monitor program pipeline, identify bottlenecks, and drive solutions
Ensure timely and accurate reporting, data entry, and documentation (Salesforce or similar systems)
Oversee QA/QC workflows, including inspections, corrective actions, and project closeout readiness
Analyze performance data to identify trends and improve program efficiency
Support program expansion efforts and increased production volume
Collaborate with leadership to improve processes and scale operations
Perform other duties as assigned