Utility Permit Specialist

City Of Sandy Springs•Sandy Springs, GA

2d•$36 - $41•Onsite

About The Position

The City of Sandy Springs is seeking a customer-focused and detail-oriented Utility Permit Specialist to join our Public Works team. In this vital role, you'll serve as the primary point of contact for utility permit applicants, ensuring utility projects move efficiently from application through approval while protecting the City's infrastructure and maintaining high standards of service. If you enjoy working with people, solving problems, coordinating projects, and making a meaningful impact on your community, we'd love to hear from you.

Requirements

Associate's degree or four (4) years of experience in utilities, construction, permitting, customer service, or a closely related field; or an equivalent combination of education and experience.
Valid Georgia driver's license with the ability to safely operate a City-owned vehicle.

Nice To Haves

Experience with permitting, construction, utility operations, or municipal government.
Strong customer service and conflict resolution skills.
Excellent written and verbal communication abilities.
Strong organizational skills with the ability to prioritize competing deadlines.
Experience using permitting software and Microsoft Office applications, including Word, Excel, and PowerPoint.
Ability to work independently while collaborating effectively with diverse teams and stakeholders.
Attention to detail and commitment to maintaining accurate records and documentation.

Responsibilities

Reviewing utility permit applications for compliance with City standards, specifications, and applicable codes.
Managing permit workflows using the City's permitting software, including routing reviews, documenting comments, and processing approvals.
Serving as the primary liaison between Public Works and utility contractors, engineers, developers, and residents.
Providing technical guidance and outstanding customer service regarding permit requirements and application processes.
Coordinating and tracking citizen service requests related to utility operations.
Performing field inspections to verify compliance with approved plans and City standards.
Documenting inspections, customer interactions, and permit activity with accuracy and attention to detail.
Monitoring permit fees and ensuring proper processing and documentation.
Assisting with the development of Standard Operating Procedures (SOPs) and customer service improvements.
Preparing reports, correspondence, and operational documentation for department leadership.
Supporting emergency response operations, severe weather events, and participating in an after-hours on-call rotation as needed.

Benefits

Competitive salary
Medical, Dental & Vision Insurance
City-paid Life Insurance, Short-Term Disability & Long-Term Disability
Employee Assistance Program (EAP)
10 Paid Holidays plus 1 Floating Holiday
Paid Vacation and Sick Leave
Tuition Reimbursement (up to $5,250 annually)
Retirement Benefits: City contributes 12% to your 401(a) retirement plan
Retirement Benefits: City matches up to 5% of employee contributions to the 457(b) plan
Identity Theft Protection
On-site Employee Fitness Center
FirstNet Cellular Discount Program