Utility Operations Coordinator- Water
About The Position
The Eugene Water & Electric Board (EWEB) is looking for a highly motivated Water Utility Operations Coordinator who is excited to join a high performing team. This position will respond to a variety of inquiries from customers, contractors, EWEB crews and other EWEB departments. This position requires the ability to provide in the moment technical feedback in a constructive and professional way and to remain calm in a fast-paced, and stressful environment. The successful candidate will have knowledge of or the ability to learn about EWEB’s water system, EWEB policies, procedures and codes.
Requirements
- Three years’ experience in utility/construction operations, engineering or customer service.
- High School diploma or equivalent and two years of college or vocational training or equivalent combination of education and experience may be considered qualifying.
- Valid driver license: Yes
- ICS 100 required within 90 days of hire.
- Applicants must be authorized to work for any employer in the United States. EWEB is unable to sponsor or take over sponsorship of an employment Visa at this time.
- The selected candidate must live in the state of Oregon.
Nice To Haves
- Experience in water and/or electric operations preferred.
Responsibilities
- Coordinates, schedules and dispatches water operation staff during normal working hours, during outages, and other emergency situations.
- Respond to a variety of inquiries from customers, contractors, EWEB crews and other EWEB departments, which require technical knowledge of the Water system, EWEB Policies, Procedures and codes.
- Maintain records, creates and processes work orders, update files, communicate status of work orders and coordinate corrections to drawings and material lists as required.
- Coordinate and schedule service notifications, service requests and customer appointments.
- Create, process and finish requests, manage work in Customer and Work Management systems to maintain accurate information utilized by EWEB departments, Finance, and the City of Eugene.
- Assists supervisors, mechanics and crew leaders, in planning and coordinating maintenance and capital work.
- Coordinate with internal departments on work that interacts with water operations.
- Participates in and support EWEB projects.
Benefits
- health care
- vacation and sick leave
- pension
- holidays
- employee credit union
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
