Utility Locate Supervisor (Field Operations Leader) - Fulltime

OEC•Toronto, ON

24d•CA$88,000 - CA$100,000•Onsite

About The Position

Reporting to the Regional Operations Manager, the Locate Supervisor is responsible for leading a team of Technicians to safely deliver high-quality utility locating services. The Locate Supervisor ensures work is completed accurately, on schedule, and in a cost-effective manner while maintaining strong customer relationships and developing a high-performing team.

Requirements

Post-secondary education in a discipline relevant to the job function, or an equivalent combination of education and related experience.
Supervisory experience in utility locating, underground infrastructure, or construction.
Experience performing utility locates or working in underground infrastructure field.
Knowledge of and adherence to health, safety, and environmental requirements.
Ability to build strong working relationships and communicate expectations, feedback, and decisions clearly and professionally across all levels, including with customers.
Satisfactory driving record and passing a background check.
Ability to motivate technicians.
Strong locating expertise.
Ability to maintain high accuracy with minimal damages.
Ability to prioritize safety.
Ability to communicate clearly.
Ability to resolve issues quickly.
Ability to coach effectively.
Ability to manage workloads.
Ability to deliver strong customer service.
Ability to drive continuous improvement.
Legally authorized to work in Canada.

Responsibilities

Lead a team of Technicians, ensuring services are delivered safely, accurately, and efficiently.
Plan and coordinate daily operations by assigning work, balancing workloads, and contributing to workforce planning and training initiatives.
Oversee performance management including coaching, corrective action, and staffing decisions.
Maintain strong customer relationships by addressing service concerns promptly and ensuring a positive client experience.
Ensure compliance with company policies, client requirements, and all applicable health and safety legislation.
Drive continuous improvement focused on safety, service quality, productivity, and overall operational efficiency.
Enforce safety standards, monitor field activities, and take corrective action.
Achieve operational and financial goals through effective supervision of technicians while adhering to organizational procedures.
Maintain strong customer relationships through clear communication, compliance, and timely resolution of concerns.