Utility - In-Room Dining (Part Time)

Terranea Resorts•Rancho Palos Verdes, CA

1d•$18•Onsite

About The Position

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for supporting the serving staff, ensuring prompt service and overseeing the cleanliness and general upkeep of the kitchen and In-room dining area.

Requirements

Must be able to read, write and speak English
Must have excellent phone etiquette
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must be detailed orientated
Must be able to work in a fast paced environment
Must have excellent listening skills
Must possesses excellent communication skills
Must always ensure a teamwork environment
Must be able to prioritize and multi-task
Position regularly involves lifting food trays plates weighing up to 30 lbs
Frequent kneeling Pushing and pulling, lifting tables and chairs is required
Constant standing and walking throughout shift
Occasional ascending or descending ladders, stairs, or ramps
Ability to work a flexible schedule that may include evenings, overnight , weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Must have valid Food Handler’s Card/Certificate
Must have valid driver’s license and meet resort driving standards

Nice To Haves

High School diploma preferred

Responsibilities

Maintains a commitment to customer service and guest satisfaction
Retrieve tables from guest room and floors in an organized and accurate manner
Ensures supplies are properly stocked
Clear, clean and set-up tables, chairs, linens, glassware and silverware in an unobtrusive manner
Assists F&B operations when coverage is needed
Assist with guest requests
Maintains a safe and pleasant work environment
Instills a calm, organized approach in all stressful situations
Guarantees the cleanliness and safety of the IRD equipment
Ensures service standards are being applied
Ensures cleanliness and safety of workspace
Promotes high associate morale
Resolves guest issues promptly and with great care and effectiveness
Maintains a strong knowledge of food & beverage trends, focusing on IRD
Provides general resort information for guests
Offers warm and sincere welcome/farewell for all guests of Terranea Resort including use of guest name & good eye contact with each guest
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Always maintains a professional demeanor and attitude
Communicates all pertinent information to team members
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.
Maintains a professional appearance. Follows all Terranea Resort dress code standards
Adhere to departmental policies and procedures
Effectively communicate with peers, management, line and front of the house employees
Practice effective listening: (seek to understand)
Perform related duties as required
Be responsible for the cleanliness of the immediate work area as well as the general property
Subscribe to proper grooming, dress and uniform standards as set forth by Company policy
Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook
Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
Work varying schedules to reflect the business needs of the hotel
Attend all scheduled/mandatory training sessions and meetings
Provide an exceptional guest experience
Maintain the company image and vision statement
Participate in ongoing training and encourage the personal development of all associates