Utility Foreman

Entergy•Jackson, MS

2d•Onsite

About The Position

The Utility Foreman supervises, coordinates, and assists with safe and efficient Meter Services field activities, including meter installations, removals, exchanges, connects, disconnects, reconnects, re-reads, tampering investigations, and related service work. The role provides frontline leadership, coaching, and technical support to Meter Services Installers, ensuring that safety, quality, productivity, and customer service expectations are met. The position oversees residential and commercial metering work, coordinates daily field activities, monitors workload and work quality, supports employee development, and ensures accurate work documentation and meter and asset information. It also works with other departments and business partners to resolve field issues, maintain company equipment and assets, support operational improvement, and assist with emergency response and storm restoration. The position may assume Meter Services supervisory responsibilities for short periods when the supervisor is absent.

Requirements

High school diploma or equivalent.
At least 8 years of experience in a related field.
Valid driver's license.
Strong communication and organizational skills.
Ability to understand and follow directives and complete tasks.
Ability and willingness to work safely and follow Entergy safety policies and procedures.
Excellent leadership and decision-making skills.
Ability to manage multiple activities and changing priorities.
Self-motivated, dependable, and able to work as a team player and under pressure.
Ability to recognize workplace hazards and mitigate them.
Ability to properly maintain Company equipment and safeguard assets.
Working knowledge of Entergy Safe Work Rules, Meter Services operating procedures, electric metering equipment, customer service expectations, and field operations.
Ability to engage effectively with employees, contractors, customers, and internal stakeholders.
Ability to prioritize workload, manage operational resources and a budget, improve productivity, support operational metrics, and drive continuous improvement.
Ability to use technical knowledge and critical thinking to resolve operational issues, customer concerns, safety risks, and work execution challenges.
Authorization to work in the United States; Entergy will not sponsor work visas for this position.
Ability to meet the requirements of a Safety Sensitive position, including mandatory pre-employment and random drug testing.

Nice To Haves

Ability to lead and participate in problem-solving teams.
Ability to recognize process-improvement opportunities and implement change.
Basic knowledge of Entergy regulations and procedures governing disconnects for non-payment.
Knowledge of electricity diversion.
Knowledge of electric service standards.
Working knowledge of meter installations.
Knowledge of city streets and roads in the assigned work area.

Responsibilities

Supervise, coordinate, and provide day-to-day direction to Meter Services Installers working on residential and commercial accounts, including single-phase and three-phase metering.
Conduct quarterly performance reviews and regular performance discussions with direct reports.
Review and approve timesheets and other employee documentation.
Champion safe work practices and ensure compliance with Company Safety Rules, safe work procedures, and Meter Services standards.
Conduct field observations and safety engagements, identify hazards, and ensure appropriate risk mitigation.
Provide leadership, coaching, training, and technical guidance to Meter Services personnel.
Coordinate daily field activities and ensure assigned work is completed safely, accurately, efficiently, and on time.
Monitor workload, productivity, work quality, work tickets, timesheets, and other required documentation through applicable digital applications.
Respond to and resolve customer issues professionally and reinforce customer service expectations.
Ensure accurate meter and asset information is captured for customer billing, work management, and asset records.
Organize work and manage multiple tasks, priorities, and changing operational needs.
Collaborate with other departments and business partners to resolve field issues and remove barriers to work execution.
Ensure Company vehicles, tools, equipment, meters, and other assets are maintained and safeguarded.
Support Meter Services operational goals and identify opportunities to improve safety, quality, productivity, and customer service.
Motivate and influence a diverse, geographically dispersed workforce while addressing safety, performance, and training needs.
Assist with emergency response and storm restoration, providing field leadership during restoration efforts.
Be available for callouts, extended work hours, and alternate work locations as required.
Assume Meter Services supervisory responsibilities for short periods in the supervisor's absence.
Perform other related duties as assigned.