Utility Field Representative

Town of Jupiter•Jupiter, FL

About The Position

The Utility Field Representative provides customer service for utility billing operations, including reading water meters, recording water consumption for customer billing, installing and maintaining meters, and collecting delinquent payments on water accounts. The role meets with customers in the field to answer questions and assist with matters involving meters, consumption, leaks, billing, and service procedures. It investigates abnormal readings, resolves routine service issues, and performs meter-reading and maintenance work along established routes. The position uses automated meter-reading technologies or manual readings, records and verifies consumption data, and enters work-order information into management software. Duties also include connecting or disconnecting water service, maintaining and testing meters and meter boxes, installing or removing meters and registers, and programming registers to work with meter-reading systems. The employee may respond to after-hours calls or emergencies and assist other employees or departments as needed.

Requirements

High school diploma or GED.
One year of experience and/or training involving customer service or public contact, service repair work, or meter reading; or an equivalent combination of education, training, and experience providing the necessary knowledge, skills, and abilities.
Possess and maintain a valid Florida driver’s license. A valid out-of-state license equivalent to a Florida Class E license may be used for application purposes, with the Florida license to be obtained within 30 days of employment.
Obtain and maintain Customer Service Level I certification within two years of the hire date.
Possess or obtain one Utility-approved customer service training certification within the first year of appointment.
Ability to calculate and tabulate data, perform basic arithmetic and work with fractions and decimals, and carry out written, oral, or diagrammatic instructions.
Ability to exchange information, use reference and descriptive information, and operate equipment requiring complex and rapid adjustments.
Ability to exercise judgment and make decisions in semi-routine work and situations involving changing duties.
Ability to exert moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and potentially lifting, carrying, pushing, or pulling objects weighing 20–70 pounds.
Ability to perceive and discriminate colors, sounds, depth, texture, and visual cues or signals, and to communicate orally.

Responsibilities

Provide field customer service and information concerning water meters, consumption, leaks, billing issues, and procedures.
Respond to routine questions, complaints, and service requests; investigate abnormal meter readings and initiate problem resolution.
Drive and maintain a utility truck for meter-reading activities.
Read water meters manually or through automated reading technologies within designated timeframes.
Enter water-consumption data into a laptop, read and record meter registers, and confirm reading accuracy.
Locate meters, perform service work, and conduct re-reads on established routes.
Disconnect water service for termination or non-payment and connect or reconnect service for new accounts or payment of delinquent bills.
Perform routine outdoor maintenance on water-meter devices and meter boxes.
Remove and install meters and registers; program meter registers to work with meter-reading software and infrastructure.
Perform maintenance or identification of service points.
Enter, edit, and verify work-order data in work-order management software.
Test and inspect meters for proper operation and accurate readings; report faulty equipment and needed repairs or maintenance.
Respond to after-hours calls or emergency situations and assist other employees or departments as needed.