Utility Dispatcher II

Cobb County Government • Water Department Marietta, GA

1d • Onsite

About The Position

This position answers incoming calls from Utility customers, department personnel, government agencies, and others: takes accurate descriptions of problems or issues, address and other pertinent details; and determines nature and priority of calls. A Data Entry assessment will be required for this position. Details for the assessment will be sent via email after the closing date of this job announcement for applications received that successfully meet the minimum qualifications. The assessment will close on Tuesday, September 1st, 2026, at 11:59 pm.

Requirements

• High School Diploma or GED required
• Two years of experience in related dispatch operations
• Ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds).
• Ability to perform tasks that may involve extended periods of time at a keyboard or work station.
• Ability to communicate orally.

Responsibilities

• Answers incoming calls from Utility customers, department personnel, government agencies, and others: takes accurate description of problem or issue, address and other pertinent details; and determines nature and priority of calls.
• Dispatches personnel to locations needing service: operates two-way radio or console; relays and confirms information, instructions and directives; and follows up with callers as needed.
• Monitors alarms and cameras for Department buildings and facilities: reports alarms; and dispatches personnel as needed.
• Maintains call logs, dispatch information and work orders: enters, updates and retrieves information from Department databases; and verifies entries for accuracy and completeness.
• Performs related duties for Department of Transportation after hours.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED