Utility Billing Specialist

City of Hobbs•Hobbs, NM

2d•Onsite

About The Position

This position is responsible for importing and exporting data between meter reading software, meter reading units, and central billing software. The specialist reviews and utilizes data from the meter reading system to generate utility customer billing, determines the need for meter re-reads to ensure accurate billing, and prints lists for service men regarding re-reads, sanded meters, and no-reads. The role also involves reviewing and performing data entry for connect orders, updating connects and disconnects for monthly billing, and separating/distributing completed work orders. Additionally, the specialist ensures all utility billing contains correct information before generation, enters daily adjustments, generates bank drafts, processes new bank draft accounts, processes bills on scheduled days, receives and tracks payments for new tap water and sewer lines, and processes payments for water test customers. The role also includes negotiating payment terms for new tap customers and balancing the cash drawer while preparing bank deposits. A key aspect of the role is providing support as a Utility Customer Service Representative during lunch rotations and as backup throughout the day.

Requirements

Graduation from high school or GED equivalent required.
Knowledge of utility billing software & meter reading systems.
Ability to perform duties and data entry with a high degree of attention to detail with a high degree of accuracy.
Ability to analyze billing discrepancies and resolve accounting issues efficiently.
Ability to prioritize multiple tasks and meet deadlines in a fast-paced office.
Ability to establish and maintain effective working relationships with Utilities staff and general public.
Valid state issued driver’s license.

Nice To Haves

Previous public contact work experience preferred.
General office practices and experience in handling money preferred.
Experience in utility billing preferred.

Responsibilities

Imports/exports data between meter reading software, meter reading units, and central billing software.
Reviews and utilizes data collected in the meter reading system to generate utility customer billing.
Determines whether or not meter re-reads need to be initiated to ensure customers are billed correctly.
Prints re-read, sanded meter and/or no-read list for the service men.
Reviews and performs data entry for connect orders to ensure proper billing.
Updates all connects and disconnects to generate monthly billing.
Separates and distributes all completed work orders for connects and disconnects.
Ensures that all utility billing contains the proper billing information before monthly billing is generated.
Enters daily adjustments within the current billing system.
Generates bank drafts as scheduled.
Processes new bank draft accounts.
Processes bills on scheduled days.
Receives and tracks water and sewer line payments for new taps.
Receives and processes payments for water test customers.
Negotiates extensions and/or payment terms for any new tap customer accounts via letter or phone call.
Balances cash drawer and prepares bank deposit as scheduled.
Provides support as a Utility Customer Service Representative daily during lunch rotation and as backup throughout the day as needed.